Mary Louise Hunter
HUMMELSTOWN,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
50
50
years of professional experience
Work History
Head Usher
Hershey Entertainment & Resorts
Hershey, PA
09.2002 - Current
- Supervised and coordinated ushering staff to ensure efficient guest flow during events.
- Trained new ushers on operational procedures and customer service standards.
- Implemented crowd management strategies to enhance guest safety and experience.
- Resolved guest inquiries and concerns promptly, improving overall satisfaction ratings.
- Enhanced theater safety by conducting regular inspections of facilities and implementing necessary improvements.
- Ensured smooth transitions between performances by efficiently clearing venues after each event and preparing them for the next show.
- Served as a liaison between patrons and management, effectively addressing concerns and resolving issues.
- Maintained knowledge of theater policies and procedures, ensuring efficient communication among staff members and adherence to guidelines.
- Provided exceptional customer service, promptly responding to patron inquiries and addressing any concerns professionally.
- Improved audience experience by efficiently managing seating arrangements and addressing any concerns promptly.
- Greeted customers with a smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Monitored entrance and exit of the venue to guarantee safety of guests.
- Assisted patrons with seating by giving directions and lighting paths.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Realtor Sales Associate
Dattoli Realty/ Long & Foster / Jack Gaughen
New Jersey, Maryland, Pennsylvania
01.1977 - 05.2023
- Guided clients through property transactions, ensuring compliance with local regulations and market standards.
- Conducted market analysis to determine competitive pricing strategies for listings.
- Developed marketing materials, utilizing social media platforms to enhance property visibility.
- Negotiated purchase agreements, advocating for client interests while maintaining professional relationships.
- Established strong relationships with local contractors and inspectors to facilitate timely property assessments.
- Organized open houses and showings, effectively showcasing properties to potential buyers and generating interest.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Increased client satisfaction by providing exceptional customer service in all real estate transactions.
- Organized open houses and private showings to effectively showcase properties to potential buyers.
- Developed comprehensive marketing strategies for property listings, resulting in quicker sales times.
- Negotiated successful contracts with attention to detail, ensuring favorable terms for clients.
- Facilitated smooth communication between buyers and sellers throughout the negotiation process, resulting in mutually beneficial agreements.
- Assisted first-time homebuyers in navigating the complex buying process, leading them to their dream homes.
- Consistently received positive feedback and referrals from satisfied clients, contributing to a strong professional reputation in the industry.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Education
High School Diploma -
Bishop McDevitt
Harrisburg, PA05-1968
No Degree - Marketing And Business
Montgomery County College
Germantown, MD01-1991
No Degree - Marketing
Ocean County College
Bricktown, NJ01-1975
Skills
- Flexibility
- Guest service
- Customer relations
- Cash register operation
- Professional appearance
- Security awareness
- Time management
- Attention to detail
- Listening skills
- Multitasking
- Clear communication
- Organizational skills
- Cash handling
- Customer engagement
- Relationship building
- Complaint handling
- Customer requests
- Physical stamina
- Customer service
Timeline
Head Usher
Hershey Entertainment & Resorts
09.2002 - Current
Realtor Sales Associate
Dattoli Realty/ Long & Foster / Jack Gaughen
01.1977 - 05.2023
No Degree - Marketing And Business
Montgomery County College
High School Diploma -
Bishop McDevitt
No Degree - Marketing
Ocean County College