Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
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Richard Kowan

Ukiah,CA

Summary

Hardworking Marine engineer cadet third-class with a strong foundation in customer service, multitasking, and time management. Dedicated to providing exceptional service to customers while efficiently managing front-end operations. Trained in register operations and adept at handling customer needs in a dynamic environment. Demonstrates reliability, teamwork, and a commitment to exceeding expectations in all assignments. Committed to ensuring smooth operations and contributing to a positive and memorable customer experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Usher

Regal Cinemas
Ukiah, CA
09.2021 - Current
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
  • Recognized security risks to properly handle situations..
  • Greeted and assisted customers to foster positive experiences.
  • Processed admission payments and provided tickets.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.

Cadet Engineman 3rd Class

Cal Maritime
, CA
05.2023 - 07.2024
  • Performed maintenance and repair on diesel engines, boilers, pumps, valves, and related machinery.
  • Maintained records of engine room operations including logbooks, watchstanding reports, and engineering orders.
  • Conducted periodic inspections of all equipment in the engine room.
  • Operated main propulsion systems during underway operations.
  • Installed new components such as filters, heat exchangers, piping systems.
  • Followed safety protocols when working around hazardous materials such as fuel oil and lubricating oils.

Senior Team Leader

Regal Cinemas
Ukiah, CA
03.2022 - 12.2022
  • Fostered positive employee relationships through communication, training and development coaching.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assisted management in hiring process and new team member training.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Bagger

Safeway
Ukiah, CA
12.2020 - 08.2021
  • Enhanced sales potential and customer experience through the strategic placement of store merchandise on shelves and displays.
  • Demonstrated product expertise and directed guests to product locations.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
  • Trained new employees regarding warehouse procedures and standards.

Education

Bachelor of Science - Marine Engineering Technology

Cal Maritime
Vallejo, CA
05-2026

High School Diploma -

Redwood Academy Of Ukiah
Ukiah, CA
06.2022

Leadership Certificate -

National Youth Leadership Training
Rohnert Park, CA
06.2019

Skills

  • Guest and Client Satisfaction
  • Courteous and Professional Demeanor
  • Problem Solving
  • Emergency Response and Safety Procedures
  • First Aid and CPR
  • Staff Training and Staff Management
  • Basic knowledge on hydraulics, pneumatics, purifiers, engine parts and auxiliary systems
  • Basic Welding with Stick and MIG
  • Basic Machining with lathes, mills and saws
  • Basic tool handling
  • Basic Fire fighting

Languages

Spanish
Professional

Accomplishments

  • Eagle Scout 2022

Certification

  • TWIC
  • First Aid and CPR certified
  • Open Water Scuba diver

Timeline

Cadet Engineman 3rd Class

Cal Maritime
05.2023 - 07.2024

Senior Team Leader

Regal Cinemas
03.2022 - 12.2022

Head Usher

Regal Cinemas
09.2021 - Current

Bagger

Safeway
12.2020 - 08.2021

Bachelor of Science - Marine Engineering Technology

Cal Maritime

High School Diploma -

Redwood Academy Of Ukiah

Leadership Certificate -

National Youth Leadership Training

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Richard Kowan