Martha Estevez
La Habra,CA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Driven, dedicated and hardworking leader looking to utilize my leadership abilities and knowledge in the operations of the department to grow as the Endocrinology office manager.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Providence St. Jude Heritage
08.2016 - Current
- Supervising Endocrinology department including 5 providers, 3 APC’s, and 22 caregivers
- Responsibilities include managing PTO, daily staffing challenges, ordering of supplies, conducting caregiver meetings and assisting in organizing provider meetings
- Assisting director absence of office manager
- Creating on call schedule yearly
- Monitor Symposium, copay and deductible collection
- Monitor provider schedules ensuring better access
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 22 employees and monthly for physicians.
- Interceded between employees during arguments and diffused tense situations.
- Assist with onboarding providers
- Handle patient complaints
- Preparing of deposit bag
- Create and modify provider schedule templates.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Provided training for implementation of new EMR and other system changes and upgrades
- Motivated and trained employees to maximize team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Lead Medical Assistant
St Jude Heritage
12.2014 - 03.2016
- Create weekly work schedules for Endo and TMC
- Assist in office while caregivers are out
- Payroll for Endo, TMC and Research
- Educating caregivers on new processes
- Provide and assign training for new employees
- Coaching of staff and assisting in disciplinary process
- Prepare agendas for staff meetings
- Ordering of supplies for 3 departments
- Inventory control
- Meeting agendas for staff and provider meetings
- Assist providers with submitting paperwork for reimbursement
- Assist with interviews and performance evaluations.
Medical Assistant
St Jude Heritage
03.2000 - 12.2014
- Rooming patients, giving injections, EKG’s, assist with procedures including biopsies, sigmoidoscopies, PAP smears
- Provide front and back office support
- Volunteered for the roll of superuser with IT department and was part of a team that traveled to high desert for two weeks to help train St Mary medical group
- Training troubleshooting and providing support to staff and physicians in computer updates and electronic medical record.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
- Explained procedures to patients to reduce anxieties and increase patient cooperation
Education
Medical Assistant Certificate -
La Puente Valley Regional Occupation ProgramL
La Puente, CA06.1999
High School Diploma -
Bassett High School
La Puente, CA06.1999
Skills
- Natural Leader
- Critical thinking
- Flexible
- Dependable
- Bilingual
- Strong work ethic
- Works efficiently with a team or independently & with little to no supervision
- Customer Relations
- Staff Supervision
- Team Training
- Cultural Awareness
Timeline
Operations Supervisor
Providence St. Jude Heritage
08.2016 - Current
Lead Medical Assistant
St Jude Heritage
12.2014 - 03.2016
Medical Assistant
St Jude Heritage
03.2000 - 12.2014
Medical Assistant Certificate -
La Puente Valley Regional Occupation ProgramL
High School Diploma -
Bassett High School
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