Martha Franco
Houston,TX
Summary
Regional Office Administrator with extensive experience at Frontline Emergency Room, specializing in office organization and customer relations. Utilized MS Office Suite to boost productivity and optimize operational workflows. Acknowledged for promoting teamwork and enhancing relationships, leading to increased office efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Access Representative II
Memorial Hermann Katy Hospital
Katy, TX
03.2023 - Current
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Adhered to social distancing protocols and wore mask or face shield.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships
Regional Office Administrator
Frontline Emergency Room
Richmond, Texas
12.2015 - 03.2023
- Supported office manager with proactive correspondence management, document coordination, and customer relations.
- Kept detailed records of supplies and office equipment used to budget and make orders for new supplies.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Handled over 50 calls per day to address customer inquiries and concerns.
- Improved operations through consistent hard work and dedication
Education
Associate of Applied Science - Medical Billing and Coding
National Institute of Technology
Houston, TX07.2006
High School Diploma -
Katy High School
Katy, TX05.2004
Skills
- MS Office Suite expertise
- Office organization and management
- Active Directory troubleshooting
- Office 365 proficiency
- Inventory management
- QuickBooks knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved 100% through effectively helping with difficult task.
Languages
Spanish, Fluent by speaking, writing, and reading it.
References
References available upon request.
Timeline
Patient Access Representative II
Memorial Hermann Katy Hospital
03.2023 - Current
Regional Office Administrator
Frontline Emergency Room
12.2015 - 03.2023
Associate of Applied Science - Medical Billing and Coding
National Institute of Technology
High School Diploma -
Katy High School
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