Martha Freeouf
Asheville,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Art/Music/Medical/education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Self Employed/Music Promotor/Indy Talent Buyer
Half Moon LLC
04.2023 - Current
- Partner with musicians to host house concerts and consult on bookings in the region.
- Coordinated with other entertainment venues to create joint promotional events.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Retail Sales Associate
Screen Door
05.2022 - 04.2023
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Prioritized helping customers over completing other routine tasks in store.
Retail Sales Associate
Asheville Bee Charmer
11.2018 - 03.2020
- Educated customers on honey while providing specialized tastings. This included playfully presenting products to food tours.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked regular warehouse shifts, which required packaging and honey tapping/labeling.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Art Sales Associate/Buyer
Damselfly Gallery
04.2007 - 08.2017
- Helped to grow a small local art gallery business that went from serving 30 artists to over 200. My main role was in customer service, recruitment of artists, creative merchandising , and curating small events.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong rapport with customers and created positive impression of business.
- Became a regular liaison between customers wanting to commission artists and facilitating that.
Benefits Specialist
Kentucky Surgery Center
08.2010 - 12.2015
- In a fast paced environment, acted as liaison between the Patient and the facility to educate and streamline the financial process regarding surgery procedures.
- Explained benefits to patients in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked benefits enrollment for accuracy and inputted all data into [Software].
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY09.1991
Skills
- Customer Engagement
- Microsoft Office
- Social Media Campaign/Mgt
- Administrative Support
- Visual Merchandising
- Customer and Client Relations
- PC Proficiency
Timeline
Self Employed/Music Promotor/Indy Talent Buyer
Half Moon LLC
04.2023 - Current
Retail Sales Associate
Screen Door
05.2022 - 04.2023
Retail Sales Associate
Asheville Bee Charmer
11.2018 - 03.2020
Benefits Specialist
Kentucky Surgery Center
08.2010 - 12.2015
Art Sales Associate/Buyer
Damselfly Gallery
04.2007 - 08.2017
Bachelor of Arts - Psychology
University of Kentucky
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