Martha Gallegos
El Paso,TX
Summary
Dedicated customer service specialist with a strong focus on leveraging interpersonal and problem-solving skills to deliver effective and timely solutions for customers. Committed to providing exceptional service, strives to exceed customer expectations and ensure their satisfaction. Passionate about helping others, eager to contribute to a positive customer experience and build long-lasting relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mercedes-Benz Financial Services
03.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
1810 Taqueria Tradicional, Papasitos Cantina
07.2017 - 12.2018
- Set up restaurant tables, focusing on cleanliness and organization
- Greet customers as they arrive
- Provide menus and assist customers in choosing their food and drinks
- Take orders and serve them to the customers
- Answer questions and suggest additional items that go well with their choices
- Work together with other servers and kitchen/bar staff
- Handle any complaints or issues positively
- Process bills and accept payments, gaining experience as a server or bartender
Administrative Clerk
Imperial Construction & Roofing
01.2019 - 02.2022
- Managed public information requests, effectively communicating company objectives and policies
- Prepared and mailed brochures and information packets to stakeholders
- Handled information requests via telephone, ensuring accurate updates to files and mailing lists
- Compiled reports and correspondence to maintain clear communication
- Delivered necessary materials to work sites to support ongoing projects
Education
Associate - Kinesiology
El Paso Community College
El Paso, TX12.2018
High School Diploma -
Chapin High School
El Paso, TX06.2016
Skills
- Customer Service
- Sales
- Communication
- Problem-solving
- Data entry
- Customer satisfaction measurement
- Follow-up skills
- Documentation
- Administrative support
Communication Skills
Developed and implemented innovative procedures and technologies to enhance efficiency and streamline operations.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Customer Service Representative
Mercedes-Benz Financial Services
03.2022 - 11.2023
Administrative Clerk
Imperial Construction & Roofing
01.2019 - 02.2022
Server
1810 Taqueria Tradicional, Papasitos Cantina
07.2017 - 12.2018
Associate - Kinesiology
El Paso Community College
High School Diploma -
Chapin High School
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