Martha Garcia
Colton ,CA
Summary
Dynamic customer service professional with a proven track record at 99 Cents Store excelling in delivering exceptional service and exceeding customer expectations. Skilled in organizing inventory and stocking shelves efficiently, while fostering a collaborative team environment. Recognized for flexibility and strong organizational skills, ensuring a visually appealing sales floor. The caregiver role is demanding but reqarding, requiring a combination of practical skills, compassion, and reliability. Caregivers play a vital role in supporting clients independence, health, and emotional well-being while ensuring a safe and comfortable environment.
Overview
7
7
years of professional experience
Work History
Customer Service
99 Cents Store
2021.07 - 2023.10
- Provided exceptional customer service and consistently performed quality services.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Met customer service goals and exceeded customer expectations.
- Efficiently stock shelves and maintain a visually appealing sales floor to ensure that merchandise is readily available for customers.
- Work as part of a team to manage the flow of merchandise from the stockroom to the sales floor, contributing to a collaborative work environment.
- While the primary focus is on stocking, you may also assist customers in finding products and answering their questions as needed.
Caregiver
Villa at San Bernardino
2017.02 - 2021.05
- Personal Care: Assist clients with bathing, grooming, dressing, toileting, oral hygiene, and eating to maintain dignity and hygiene. 3
- Medication Management: Administer or remind clients to take prescribed medications and monitor for side effects as per care plans. 2
- Mobility Assistance: Help clients move safely, including transferring from bed to wheelchair, walking, exercising, and fall prevention. 2
- Household Management: Perform light housekeeping tasks such as cleaning, laundry, meal preparation, and maintaining a safe living environment. 2
- Companionship: Provide emotional support, engage in conversation, and participate in recreational activities to reduce loneliness. 2
- Transport Assistance: Escort clients to medical appointments, grocery shopping, or other errands. 2
- Monitoring Health: Observe and report changes in physical or mental health to family members or healthcare professionals. 2
- Emergency Response: Provide first aid or CPR and contact emergency services when necessary.
Skills
- Customer service
- Organizational Skills
- Flexibility
- Team-Oriented
- Organizing Inventory
- Stocking Shelves
- Receiving and Processing Merchandise
- Personal Care
- Medication management
- Mobility assistance
- Companionship
- Monitoring Health
- Emergency response
Timeline
Customer Service
99 Cents Store
2021.07 - 2023.10
Caregiver
Villa at San Bernardino
2017.02 - 2021.05