Martha Gean singer
Mount Prospect,IL
Summary
Operations Store Manager with 15+ years of retail leadership experience, skilled in staff scheduling, inventory control, cash reconciliation, and customer service. Known for keeping store operations efficient, organized, and productive. Strong background in coaching teams, hiring talent, and improving daily workflow. Skilled in customer service, POS systems, and employee performance management. Focused on building productive teams and delivering smooth store operations.
Overview
1
1
Language
18
18
years of professional experience
Work History
Operations Store Manager
The Nuance Group LLC (Chicago)
Chicago, Illinois
03.2009 - Current
- Support 3 retail operations at Chicago O'Hare Airport.
- Coordinate staff schedules, break periods, and daily floor coverage for smooth team operations.
- Provide training to associates on customer service and sales procedures.
- Improve workflow productivity through hiring, management, and talent development. Conduct Orientations and Product Knowledge Trainings.
- Handle customer concerns and kept store operations running smoothly.
- Review sales figures to spot trends and operational improvement opportunities.
- Manage inventory with cycle counts, audits, and shrink control.
- Track employee performance and identified gaps for corrective action.
- Reviewed employee performance regularly to support service quality standards.
- Trained and coached associates on daily tasks and procedures.
- Complete opening, closing, and shift-change functions to support daily operational standards.
- Balance sales, reconciled cash, and made bank deposits during opening and closing duties.
- Follow safety regulations and company policies.
- Support store policies, procedures, and operations manual upkeep for consistent operations.
- Assist with inventory counts, stock replenishment, and backroom organization.
- Supported merchandising, product placement, and promotional displays.
- Monitor stock levels regularly to prevent out-of-stock situations.
- Maintain stockroom organization and remove damaged items to protect product quality.
- Built and maintain strategic vendor relationships. Setup new product launch trainings with vendors and vendor visits.
- Assigned, delegate tasks to staff and set clear priorities.
- Work in unionized environment.
Education
Associate of Arts - Marketing Management
Triton College
River Grove, IL05-1993
Skills
- Retail operations management
- Inventory control systems
- Cash reconciliation processes
- Staff scheduling and supervision
- Vendor management
- Point of sale (POS) systems
- Recruitment and hiring strategies
- Recruiting and hiring
- Staff supervision
- Computer skills
- Knowledge of Microsoft office, Excel, Word, Outlook, UKG software
Languages
Spanish
Native/ Bilingual
Timeline
Operations Store Manager
The Nuance Group LLC (Chicago)
03.2009 - Current
Associate of Arts - Marketing Management
Triton College