Martha Gillette
Motivational Speaker
Hampton Bays,NY
Summary
Dynamic professional with a proven track record at Suffolk Federal Credit Union, excelling in customer service and problem resolution. Adept at multitasking and project planning, I leverage strong analytical skills to enhance operational efficiency and foster team collaboration, consistently delivering exceptional results in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Auto Sales
112 Mitsubishi
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information, and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Delivery Driver
Door Dash
01.2025 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Protected people and equipment from hazardous materials by using correct procedures.
- Successfully avoided time delivery delays by carefully planning best routes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Fostered positive working relationships with regular customers.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Filled out load paperwork and DOT-mandated log books.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept detailed records of deliveries and money received from customers.
Public Relations
New Glaze Refinishing
01.2025 - Current
- Developed public relations materials, marketing and advertising strategies.
- Conducted research, training, and public relations programs to advance speech-language pathology field.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Supported public relations and community outreach efforts to improve standing and perception of organization.
- Supported strategy development and drove execution on global public relations programs aligned to business priorities.
- Developed communications strategies to drive forward progress in public relations.
- Supported development staff in fundraising, advancement and public relations.
- Collaborated with creative, marketing and public relations teams to identify appropriate visual, textual and animated elements of projects.
Member Service Representative
Suffolk Federal Credit Union
06.2022 - 05.2024
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Verified customer identification and documentation for compliant transactions.
- Resolved customer issues through thorough dispute investigation.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma - Clerical Trade & HS Diploma
02.1997
Skills
Problem-solving
Recordkeeping
Multitasking Abilities
Decision-making
Customer service
Type Software Proficiency
Computer skills
Troubleshooting
Active listening
Verbal communication
Project planning
Team management
Analytical and critical thinking
Problem resolution
Multitasking
Leadership skilled
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver - Door Dash
01.2025 - Current
Public Relations - New Glaze Refinishing
01.2025 - Current
Member Service Representative - Suffolk Federal Credit Union
06.2022 - 05.2024
Auto Sales - 112 Mitsubishi
DVJCC - High School Diploma, Clerical Trade & HS Diploma