Martha Gottfried
Attica,OH
Summary
Experienced with team leadership, operational oversight, and quality control in cleaning environments. Utilizes effective communication and organizational skills to maintain cleanliness standards. Track record of implementing efficient cleaning processes and fostering cooperative team culture.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Ensemble Health Partners
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
Owner and Cleaner
Tidy Bubbles Cleaning
02.2022 - 09.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
- Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Memory Care Aide
The Inn at Apple Ridge
01.2020 - 02.2024
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported the smooth operation of the facility by performing light housekeeping tasks such as laundry services and meal preparation as needed.
Education
Associate of Arts - Hospitality Management
Fortis College
Centerville, OH06-2011
High School Diploma -
Sebring McKinley Highschool
Sebring, OH05-2000
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Exceptional communication
- Insurance billing
- Documentation accuracy
- Patient scheduling
- Floor cleaning
- Surface sanitation
- Window cleaning
- Multi-site service
- Restroom care
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
Timeline
Patient Access Specialist
Ensemble Health Partners
02.2024 - Current
Owner and Cleaner
Tidy Bubbles Cleaning
02.2022 - 09.2024
Memory Care Aide
The Inn at Apple Ridge
01.2020 - 02.2024
Associate of Arts - Hospitality Management
Fortis College
High School Diploma -
Sebring McKinley Highschool
Similar Profiles
Sharon SmithSharon Smith
Coding Specialist 1, Billing, Denial Specialist at Mercy Health Partners/Ensemble Health PartnersCoding Specialist 1, Billing, Denial Specialist at Mercy Health Partners/Ensemble Health Partners
Samantha MarlattSamantha Marlatt
Specialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent HealthSpecialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent Health
Maydey AcostaMaydey Acosta
HIM Specialist at Ensemble Health Partners (Nicklaus Health Client)HIM Specialist at Ensemble Health Partners (Nicklaus Health Client)
Lynice MurrayLynice Murray
Spec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy HealthSpec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy Health
Tammy HealTammy Heal
Heartland Hospice/Gentiva at GentivaHeartland Hospice/Gentiva at Gentiva