Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Legal Instrument Examiner
U.S. Citizenship And Immigration Services, USCIS
LINCOLN, NE
01.2022 - Current
Conducts verification issue resolution by researching, evaluating, adjudicating, and providing responses to DHS supported employers and wide range of state and federal agencies
Conducts research and in-depth reviews of immigration documents to confirm applicant identity in determining person's legal status and work authorization eligibility
Uses available resources to manage sensitive files and documents to prevent fraud, waste, and abuse
Safeguards personally identifiable information (PII) and ensures those standards are maintained in all aspects of work.
Accurately processed over 900 cases ranging from U.S. Citizens to Deferred Action for Childhood Arrivals
MANAGEMENT & PROGRAM ANALYST
U.S. CITIZENSHIP AND IMMIGRATION SERVICES
LINCOLN, NE
02.2019 - 12.2021
Perform administrative and program management duties and detailed analysis and evaluation of information for USCIS E-Verify Department
Provide guidance to employers, employees/benefit seekers and agencies using USCIS products: E-Verify, myE-Verify, Self-Check, or SAVE
Assist E-Verify program administrators and users in identifying and analyzing issues in meeting E-Verify policy requirements through review of their company business practices and E-Verify case data
Work with program administrators and/or users to understand how their organization is currently using E-Verify
Provide user specific recommendations for improving compliance with E-Verify and make sure cases are entered correctly
Provide information to users regarding available webinars
Substantiative knowledge in Immigration law and documents to assist customers with completing Form I-9, used to verify identity and employment authorization of individuals hired for employment in United States and E-Verify system used by employers to verify identity and employment eligibility of newly hired employees by electronically matching information provided by employees on Form I-9
Top ten performing MPA for number of inbound calls
PROGRAM SUPPORT ASSISTANT/HR ASSISTANT
Department Of Veterans Affairs-Nebraska Western Iowa
LINCOLN, NE
05.2018 - 01.2019
Provided administrative and program management support to Patient Care and Primary Care Departments at Veterans Affairs Lincoln Outpatient Clinic
(PSA) within entire Primary Care Department: implemented processes that improved clinic operations by reducing appointment cancellations
Researched processes identified and resolved gaps in coverage
Increased communication between administrative staff and clinic teams and achieved fewer rescheduling and cancellations
Departmental timekeeper: managed VA Time and Attendance Systems (VATAS) for 80+ personnel
Served as Automated Data Processing Application Coordinator (ADPAC) and Personal Identify Verification (PIV) Sponsor
Freed up other employees for clinical and patient care duties
Ensured service employees complied with mandatory training requirements as outlined by federal policies and procedures, including TMS (Talent Management System), BLS (Basic Life Support), and renewal and expiration of licenses
Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
Ordered and distributed office supplies while adhering to fixed office budget
Volunteered to help with special projects of varying degrees of complexity
Managed leave calendar and recommended adjustments based on demand
PERSONNEL ASSISTANT
STATE OF NEBRASKA
Lincoln, NE
08.2015 - 11.2015
Arranged advertising of job vacancies and notified eligible workers when positions become available; Assisted in processing and reviewing employment applications to evaluate applicant qualifications and eligibility; scheduled job interviews for those applicants who were qualified
Conducted background and reference checks on applicants; communicated with job applicants to convey acceptance or rejection of their application; answered questions from applicants regarding examinations, eligibility, salaries, benefits
Conducted over 150 interviews to increase available applicant pool
Delivered friendly assistance with new hires throughout interviewing and hiring process
Filed paperwork, sorted and delivered mail and maintained office organization
Education
Bachelor of Arts - Business – Human Resources
Doane University
2018
Associate of Arts - undefined
Southeast Community College
2017
Skills
Attention to Detail
Creativity and Innovation
Customer Service
Problem Solving
Planning and Organizing
Technical Competence
Data Entry
Cultural Awareness
Organization and Time Management
Accomplishments
EV-STAR Backup Product Owner
ATR (Automated Termination Request) Project
Resume Reviewer for IRIS Hiring
Additional Information
Select Military Awards
, National Defense Service Medal, RADM F. Neale Smith Award, CINCPACFLT Letter of Commendation, Letter of Appreciation (3), Naval Reserve Meritorious Service Medal (First), Leo V. Bilger Award (unit)
Affiliations
Delta Sigma Theta, Inc.-Lincoln Alumnae Chapter
Board of Directors, Friendship Home
Board of Directors, City of Lincoln Veterans Advisory Council
NAACP-Lincoln Branch
Timeline
Legal Instrument Examiner
U.S. Citizenship And Immigration Services, USCIS
01.2022 - Current
MANAGEMENT & PROGRAM ANALYST
U.S. CITIZENSHIP AND IMMIGRATION SERVICES
02.2019 - 12.2021
PROGRAM SUPPORT ASSISTANT/HR ASSISTANT
Department Of Veterans Affairs-Nebraska Western Iowa
05.2018 - 01.2019
PERSONNEL ASSISTANT
STATE OF NEBRASKA
08.2015 - 11.2015
Bachelor of Arts - Business – Human Resources
Doane University
Associate of Arts - undefined
Southeast Community College
Similar Profiles
Jae KwonJae Kwon
Records Management & Digital Transformation Researcher at U.S. Citizenship and Immigration Services (USCIS)Records Management & Digital Transformation Researcher at U.S. Citizenship and Immigration Services (USCIS)
Supervisory Immigration Services Officer at U.S. Citizenship and Immigration Services, USCISSupervisory Immigration Services Officer at U.S. Citizenship and Immigration Services, USCIS
Immigration Services Officer at U.S. Citizenship and Immigration Services (USCIS)Immigration Services Officer at U.S. Citizenship and Immigration Services (USCIS)