Martha Hernandez
Hillsboro,OR
Summary
I am looking for a position that will reflect my abilities. Where I can show my passion, and my experience can be effectively used to increase customer satisfaction. I would like to join a team that will offer me a positive environment, professional growth, and allow me to work with great customers and coworkers at a community level. Detail-oriented financial professional with 3 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
5
5
years of professional experience
Work History
Branch Manager
CashCo Financial
Aloha/Hillsboro, OR
11.2020 - Current
- My career at CashCo started as a Customer Service Representative
- In October of 2021 I became an Assistant Manager at the Aloha location
- In July of 2022 I became a Branch Manager
- I have since managed the Hillsboro location
- My previous and current responsibilities include customer service, payment processing, cash drawer balancing, bank deposits, application processing and loan underwriting, refinancing and loan insurance sales
- Staff management and training, delinquent account collections, legal garnishments, and office cleaning and supply management.
Sales Associate
Old Navy
Beaverton, OR
01.2019 - 11.2020
Education
Sunset High School
01.2018
Skills
- Account Review
- Work Prioritization
- Relationship Building
- Proficient in Microsoft, excel and outlook
- Customer Service
- Excels in team leadership
- Relationship building and management
- Approachable
- Collections
- Decision-Making
- Friendly
Awards And Acknowledgements
- Top Sales and Branch sales multiple times.
- 1 and 3 year seniority certifications.
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Branch Manager
CashCo Financial
11.2020 - Current
Sales Associate
Old Navy
01.2019 - 11.2020
Sunset High School