Martha Herrada
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chris Vella State Farm Agent
Orlando, FL
03.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando12.2023
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Understanding Customer Needs
Certification
- CNP - Certified Notary Public
Licenses
- Florida 4-40 Customer Representative License
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Chris Vella State Farm Agent
03.2019 - Current
Associate of Arts - Business Administration And Management
Valencia College
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