Summary
Overview
Work History
Education
Skills
Certification
Timeline

Martha Kamwendo

Indianapolis,Indiana

Summary

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Client Support Specialist

TheKey
06.2019 - Current
  • Performed case management training with clients to maximize their potential.
  • Established rapport with Residential client and develop overall wellbeing
  • Assisting clients with Activities of daily living skills and use of coping skills
  • Providing reminders with medication

Support Specialist

Midtown Community Mental Health Center
09.2006 - 09.2018
  • Implemented and developed customer service training processes.
  • Collaborated with care team members to stay current on client needs to maximize their full potential.
  • Provided information and referrals to community partners and other treatment providers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • keeping track of monthly productivity.
  • Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.

Program Counselor

Dungarvin Inc.
06.2004 - 08.2006
  • Facilitated weekly group sessions to encourage self-reflection and problem-solving.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Developed and expanded referral system of service providers to assist clients in attaining services.

Home Manager

Anthony Wayne Services
Indianapolis, IN
03.2002 - 08.2005
  • Managed over 50 calls per day pertaining client care.
  • Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
  • Registered housekeeping information on database to enable tracking history and maintain accurate records.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.

Education

Associate of Applied Science - Human Services

Ivy Tech Community College of Indiana, Indianapolis, IN

Skills

  • Order and Refund Processing
  • Support Oversight
  • Calm and Professional Under Pressure
  • Electronic Filing System
  • Verbal and Writing Communication
  • Customer Account Management
  • Team Interaction
  • Customer-Facing Communication
  • Understanding Customer Needs
  • Sales Quota Achievement
  • Administrative and Office Support
  • Issue and Complaint Resolution

Certification

course careers certification as sales Development Representative

Timeline

Client Support Specialist - TheKey
06.2019 - Current
Support Specialist - Midtown Community Mental Health Center
09.2006 - 09.2018
Program Counselor - Dungarvin Inc.
06.2004 - 08.2006
Home Manager - Anthony Wayne Services
03.2002 - 08.2005
Ivy Tech Community College of Indiana - Associate of Applied Science, Human Services

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Martha Kamwendo