Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Director of Data Operations
Market America | SHOP.COM
Greensboro, NC
09.2002 - 05.2022
Managed workflow scheduling, data entry and accuracy verification for large data projects.
Promoted culture focused on encouraging staff to develop skills and abilities.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Answered data questions for company leaders as subject matter expert to enhance decision making.
Double checked accuracy of hard copy paperwork and rectified any issues.
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Interviewed, hired, trained and mentored 23 staff members and 7 departments, by coaching daily, leading performance reviews and offering constructive feedback.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
High aptitude to learn and teach others on processes, integrations, and business procedures and policy.
Coordination of team members to meet or exceed timelines and outcomes.
Oversaw development and implementation of improvements to support and network operations.
Order Department Supervisor
Paxar - Formerly US Label
Greensboro, NC
08.1998 - 03.2002
Managed team of 4 employees, delegated tasks and held each employee accountable for completing assignments.
Coached employees and trained on methods for handling various aspects of ordering, bill of materials and collections, organization and provided excellent customer service.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assigned tasks and established work schedules to staff to cover operational needs.
Education
No Degree - English Composition
Brookdale Community College
Lincroft, NJ
No Degree - Programming Logic, RPG, And AS400 Classes
GTCC
Jamestown, NC
No Degree - Certificate of Business Analysis
UNC Adult Continuing Education
Charlotte, NC
05.2015
High School Diploma -
East Side High School
Newark, NJ
06.1984
Skills
Personnel Records
Data Reconciliation
Analyze Daily Reports
Office Supplies and Inventory
Operational Efficiency
Equipment Efficiency
Efficient Data Entry
Document Organization
Timeline
Director of Data Operations
Market America | SHOP.COM
09.2002 - 05.2022
Order Department Supervisor
Paxar - Formerly US Label
08.1998 - 03.2002
No Degree - English Composition
Brookdale Community College
No Degree - Programming Logic, RPG, And AS400 Classes
GTCC
No Degree - Certificate of Business Analysis
UNC Adult Continuing Education
High School Diploma -
East Side High School
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