Martha Kronsberg
Ogdensburg,NY
Summary
Dynamic retail professional with extensive experience at Tractor Supply Company, excelling in customer engagement and inventory control. Proven track record in mentoring staff and enhancing store operations, leading to increased customer satisfaction. Skilled in strategic planning and team leadership, fostering a collaborative environment that drives sales and operational efficiency.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Tractor Supply Company
Ogdensburg, NY
03.2023 - Current
- Assisted in daily store operations, ensuring smooth customer service and efficient workflow.
- Supported inventory management by tracking stock levels and organizing merchandise displays.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Provided training to new staff on operational procedures and customer service expectations.
- Engaged with customers to address inquiries, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Key Holder
Dollar General
Morristown NY
02.2021 - 03.2023
- Managed daily store operations, ensuring compliance with policies and procedures.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
High School Diploma -
Mount Pleasant High School
Providence, RI06-2006
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Customer relations
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Store operations
- Stock management
- Team management
- POS systems
- Employee scheduling
- Upselling and cross selling
- Pricing and markdowns
- Mentoring and coaching
- Sales expertise
- Strategic planning
Accomplishments
- Led daily store operations in the Store Managers absence, ensuring smooth workflow and goal achievement
- Consistently exceeded sales targets in feed, tools, and seasonal merchandise
- Managed inventory control processes reducing shrink by 15%
Certification
- Forklift certification
- Propane dispensing certification
- CPR certified
- OSHA safety certification
- Loss prevention certification
- Leadership training courses
Timeline
Assistant Store Manager
Tractor Supply Company
03.2023 - Current
Key Holder
Dollar General
02.2021 - 03.2023
High School Diploma -
Mount Pleasant High School