MARTHA L. BOURDON-RODRIGUEZ
Ocoee
Summary
Dynamic project manager and business analyst with over ten years of experience in the healthcare sector, skilled in managing and implementing complex enterprise-wide projects. Expertise in gathering business requirements and optimizing workflow processes, along with a strong ability to document project charters, scopes, and RAID charts. A versatile background spans various industries, including proprietary software, city government, marketing, and managed care health plans. Recognized as a certified trainer and facilitator with exceptional communication and presentation skills, proficient in developing comprehensive training curricula, technical specifications, and user guides across diverse meeting platforms such as WebEx, Teams, and Zoom.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Analyst – Solutions Development
NYU Langone Health System
03.2022 - Current
- Responsibilities for the Senior OnBase analyst include the following areas:
- Executing Application Design and Build:
- Working with Operations to optimize the design of the applications capabilities and workflows.
- Participating in unit, application, and integrated testing for system functionality.
- Following build standards and maintaining synchronization between environments.
- Provide ongoing OnBase technical support.
- Application Support:
- Providing go-live support for users on new applications, including functionality.
- Providing on-call support for application through go-live and post go-live.
- Supporting continuous documentation of system modifications and updates.
- Documentation and Communication:
- Maintaining and documenting knowledge base articles for support.
- Documenting all technical specifications for new and enhanced software functions being supported.
- Communicating with supervisors to determine necessary escalations.
Lead Application Analyst/Project Manager
Hospital for Special Surgery – HSS
02.2016 - 03.2022
- Leader and manager of all components of high value, complex, long term strategic projects that involve new and/or enhanced technology.
- Key strategic projects:
- Managed the Perceptive to OnBase conversion for Human Resources and Accounts Payable [Lawson] documents. Includes implementation of new HR unity forms, workflows, security groups and user training guides.
- Project managed the Perceptive to OnBase conversion and implementation for HSS clinical documents within the EPIC EMR system.
- Managed Request for Proposal (RFP), vendor selection, and implementation of Real Time Location Services (RTLS) solution for hospital’s asset and device management at HSS main campus.
- Managed upgrade of Perceptive Content across all clinical and non-clinical departments for HSS locations.
- Responsible for project planning, process & workflow analysis and documentation, including methods, processes, tasks, schedules & resource management.
- Served as the liaison between Information Technology, clinical and non-clinical staff, operational business analysts, developers and project management groups.
- Maintained and updated all project related documentation throughout all phases from planning, testing, and go-live to ensure close out of all issues in a timely manner.
- Developed User Acceptance Testing Plans as well as testing guidelines for new projects.
IT – CHOICE Project Manager
Visiting Nurse Service of New York
08.2013 - 02.2016
- Responsible for business analysis, project planning, developing and managing operational and systems projects for VNSNY CHOICE Health Plan programs (Managed Medicare and Medicaid Plans).
- Performed full project life-cycle implementation from project initiation to close-out.
- Created all analytical requirement documents [project charter, specification documents, and technical requirements] project plans, and other required project documentation designed to meet stated goals.
- Facilitated meetings and conference calls with stakeholders, SMEs and Development teams.
- Developed congenial and productive business relationships with internal resources and outside vendors.
Senior Training Specialist, Clinical Education
Visiting Nurse Service of New York
11.2009 - 08.2013
- Managed the creation and implementation of all clinical and non-clinical training curriculum for any hardware and software clinical rollouts in VNSNY across the various regions.
- Lead trainer for clinical systems upgrade – project managing all training aspects, implementing curriculum roll-out and assigning training teams to various tasks to be completed.
- Expert presentation skills for in-person and WebEx learning environments.
- Reviewed technical specifications for all new enhancements for each upgrade.
- Facilitated ‘train the trainer’ sessions.
- Expert knowledge of training and learning methodologies.
Education
Bachelor of Arts - Criminal Justice
City University of New York John Jay College of Criminal Justice
Skills
- Strong working knowledge of the software life cycle SDLC, IT- focused framework, system and methodology, including PMBOK and SCRUM
- Certified Scrum Master -CSM
- Familiarity with Project Portfolio Management Tools:
- MS Project, Mondaycom, Innotas and Eclipse
- Business analysis & problem-solving skills
- Requirements gathering & analysis
- Workflow designs for business and technical processes
- Creating and managing user acceptance testing scripts
- Document management system administrator for OnBase and Perceptive Content:
- Creating document types, capture profiles and workflows
- Conversion mapping
- Certified OnBase System Admin
- Knowledge of various electronic healthcare platforms:
- EPIC – Ambulatory
- ECW – eClinicalWorks
- Altruista Guiding Care
- Experience using MS Teams, WebEx, and Zoom
- Excellent training and presentation skills
- Developing training curriculum
- Technical documents, tip sheets & user guides
- Maintaining learning environments
- Expert presentation skills for in-person and remote learning
- Knowledge of LMS administration
- Advanced knowledge of MS Office Suite - Word, Excel and PowerPoint
Certification
- CSM Scrum Certification – Scrum Alliance in 2021
- OnBase Certified System Administrator- OSCA certified – Hyland in 2021 - recertified 2023
Languages
Spanish
Native or Bilingual
Timeline
Senior Analyst – Solutions Development
NYU Langone Health System
03.2022 - Current
Lead Application Analyst/Project Manager
Hospital for Special Surgery – HSS
02.2016 - 03.2022
IT – CHOICE Project Manager
Visiting Nurse Service of New York
08.2013 - 02.2016
Senior Training Specialist, Clinical Education
Visiting Nurse Service of New York
11.2009 - 08.2013
Bachelor of Arts - Criminal Justice
City University of New York John Jay College of Criminal Justice
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