Martha Leyva
El Cajon,CA
Summary
Certified Lead Phlebotomist & Medical Lab Assistant with almost two decades of experience within hospital, research and blood bank facilities that has always had the work ethic and commitment to providing superior performance at the individual, team, and organizational levels. A detailed-oriented professional that multi-tasks and prioritizes workloads that will only further assist with team building skills to a rapid growing industry that has a deadline-driven medical environment that is vital to the medical industry
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
Scripps Research Institute
La Jolla , CA
2019.01 - Current
- 2 yrs Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Works cooperatively with all other departments, including but not limited to: Laboratory Dispatch, Courier Dispatch, Couriers, Accessioning, Customer Service and Data Entry.
- Adhered to established policies and standards to safely complete projects.
- Oversaw items in inventory and reordered before supplies diminished.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Prepared donors for physical examinations, including taking vital signs ,assisted donors with IRB consent, answered any questions.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
Medical Assistant
Scripps Health Express
Carmel Valley , CA
2018.05 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
Lead Medical Assistant
CPR & AED Certified, Stemexpress LLC
La Jolla , CA
2017.05 - 2019.08
- Greet our patients, obtain their medical histories and verify patient information.
- Responded to customer concerns and questions on daily basis.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Generated financial statements and reports detailing accounts receivable status
- Prepares patients for physical examinations, including taking vital signs and performing all required testing.
- Provide assistance during examinations and treatment.
- Perform ancillary testing and tasks as directed by Center Medical Director (including but not limited to PFT, EKG, injections, audiograms, blood draws, etc.) and as certified.
- Cross trained to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communication of wait times, etc.
- Collected Mononuclear cells by Apheresis.
- Assisted Dr. in Bone Marrow collection/ prepared sterile kits.
Charge Nurse
American Red Cross
San Diego , CA
2008.01 - 2018.05
- In conjunction with Center Manager, oversaw daily activities of staff, ensuring all procedures and protocols were being met to ensure proper collection.
- Performed daily Quality Control on all supplies and Apheresis machines before start of day activities.
- 10 yrs + of assisted with onboarding and training new team members
- .Committed to meet customer service expectations.
- Greet donors as they enter and exit donor floor.
- Answer phones within reasonable timeframe.
- Maintain orderly filing system, purging records as needed.
- Perform venipuncture of donors and programming of plasmapheresis machine.
- Monitor donors during donation process and manage donor reactions.
- Perform all duties required for setup, verification, operation, and trouble-shooting of plasmapheresis equipment per SOP, within scope of training.
- Install, prime, and disconnect disposable sets on plasmapheresis machines.
- Stock supplies break down empty cartons and assist with proper disposal.
- Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
- Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.
Education
Sweetwater Regional Occupational Program Chula -
Sweetwater School District
Chula Vista 2005
GED - undefined
Chula Vista Adult School
1999
Skills
- Organizational & Staff Training Techniques
- Critical Thinking
- Managerial & Supply Management
- Microsoft Office Excel/PPT/Word/Outlook/
- Video Conferencing Platforms (MS Teams/ZOOM/Web Ex Meet/Google/Skype)
- Scheduling Lab pick ups - Donor appointments
- Equipment and Instrument Sterilization
Certification
Certified Phlebotomist January 2005 Apheresis Specialist
Certified Medical Lab Assistant July 2005
Languages
Spanish
Native or Bilingual
Timeline
Lead Phlebotomist
Scripps Research Institute
2019.01 - Current
Medical Assistant
Scripps Health Express
2018.05 - Current
Lead Medical Assistant
CPR & AED Certified, Stemexpress LLC
2017.05 - 2019.08
Charge Nurse
American Red Cross
2008.01 - 2018.05
Sweetwater Regional Occupational Program Chula -
Sweetwater School District
GED - undefined
Chula Vista Adult School
Certified Phlebotomist January 2005 Apheresis Specialist
Certified Medical Lab Assistant July 2005
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