Martha Marquez

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

continuously monitor hot work areas for fire hazards, including sparks, embers, and flammable materials, and to respond immediately if a fire starts, either by extinguishing it or sounding the alarm.

• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

• Offered product samples to customers, generating additional sales through taste-testing.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Monitored inventory levels to order new supplies and maintain consistent stock.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Greeted customers at counter to fulfill requests and answer questions.
• Prepared salads, soups and sandwiches for customers.
• Cut meats to customer specifications and answered questions about specialty products.

• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Handled cash with high accuracy and took care to check bills for fraud.
• Checked personal identifications during alcohol and tobacco sales.
• Learned duties for various positions and provided backup at key times.