Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha Medina

Miami,FL

Summary

Dynamic operations manager with a proven track record at C&L Installation Services LLC, enhancing customer satisfaction through effective problem resolution and strategic planning. Skilled in quality assurance and relationship building, I consistently meet financial targets while fostering strong client connections, leading to increased repeat business and referrals.

Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.

Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments.

Overview

21
21
years of professional experience

Work History

Manager of Operations

C&L Installation Services LLC
02.2020 - Current
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Owner

Neat & Co.
04.2015 - 02.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Owner

Entre Tapas
06.2004 - 02.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Education

Associate of Applied Science - Agronomy And Crop Science

Centro Universitario Jose Antonio Echevarria
La Habana. Cuba
06-1988

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Relationship building
  • Computer proficiency

Languages

Spanish
Full Professional
German
Professional Working
English
Limited Working

Timeline

Manager of Operations

C&L Installation Services LLC
02.2020 - Current

Owner

Neat & Co.
04.2015 - 02.2019

Owner

Entre Tapas
06.2004 - 02.2014

Associate of Applied Science - Agronomy And Crop Science

Centro Universitario Jose Antonio Echevarria
Martha Medina