Martha Montoya Guillen
Phoenix,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Youth Care Worker
Southwest Key Program
Phoenix, AZ
09.2021 - 03.2025
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Substituted in absence of teachers during school hours.
- Provided emotional support and guidance to promote positive self-esteem and resilience in challenging situations.
- Maintained detailed records of each youth's progress and challenges to inform care strategies and interventions.
- Assisted the shift leader with duties of running the floor, redirecting staff and children accordingly, making sure tasks were met by the end of the shift, great communication with children and staff.
- Accomplished multiple tasks within established timeframes.
- Documented data and completed accurate updates to case records.
Warehouse Associate
Amazon
Phoenix, AZ
02.2019 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, and pallet jacks, safely while moving products throughout the facility.
- Maintained clean, orderly work environment free of hazards.
Merchandise Associate
Macy's
Phoenix, AZ
06.2018 - 10.2018
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with store managers to determine best placement for merchandise displays.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Updated signage and price tags to reflect current sales.
Filing Clerk
Secure One Data Solutions
Phoenix, AZ
07.2013 - 02.2015
- Located missing file materials
- Examined, categorized and sorted incoming documents
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Created and printed labels for well-organized filing.
Education
Graduate Certificate - Veterinary Assistant
Carrington College
Phoenix, AZ02-2020
Skills
- Bilingual
- Youth supervision
- Multicultural sensitivity
- Behavior management
- Typing speed
- Microsoft Office Suite
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Data entry
Timeline
Youth Care Worker
Southwest Key Program
09.2021 - 03.2025
Warehouse Associate
Amazon
02.2019 - 04.2021
Merchandise Associate
Macy's
06.2018 - 10.2018
Filing Clerk
Secure One Data Solutions
07.2013 - 02.2015
Graduate Certificate - Veterinary Assistant
Carrington College