Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Martha Moore
Douglasville,GA
Summary
Overview
12
years of professional experience
Work History
State Farm Insurance Company
AWC Claims Associate
07.2021 - Current
Job overview
- Assisted in the development of departmental goals, contributing to increased productivity and overall success in the workplace.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Managed approximately 50-100 calls and emails per day from customers.
Liveops Communications
Independent Contractor
07.2018 - 02.2022
Job overview
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed 30-50 incoming calls and emails per day from clients.
State Farm Insurance Company
Customer Care Center Service Representative
06.2019 - 07.2021
Job overview
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
Georgia Department Of Community Health
Compliance Specialist III
03.2017 - 07.2018
Job overview
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Performed quality reviews to uncover workflow and communication issues.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
Georgia Department Of Community Health
Fraud Examiner
08.2012 - 03.2017
Job overview
- Monitored industry trends to stay abreast of emerging fraud tactics, proactively addressing potential threats.
- Developed comprehensive reports for management by synthesizing investigation findings and recommendations.
- Assisted law enforcement agencies in joint investigations, fostering collaboration between organizations for optimal results.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Education
Peirce CollegePhiladelphia, PA
MBA from Business Administration
06.2024
University Overview
Pierce CollegePhiladelphia, PA
Bachelor of Science from Business Administration
06.2009
University Overview
Skills
- Policy Interpretation
- Claims Investigation
- Customer Service
- Active Listening
- Decision-Making
- Microsoft Office
- Coverage Determination
Personal Information
Personal Information
"It is by observation that in the future, they will not remember what you said, they will not remember what you did, but they will remember how you made them feel." - Maya Angelou
Timeline
AWC Claims Associate
State Farm Insurance Company
07.2021 - Current
Customer Care Center Service Representative
State Farm Insurance Company
06.2019 - 07.2021
Independent Contractor
Liveops Communications
07.2018 - 02.2022
Compliance Specialist III
Georgia Department Of Community Health
03.2017 - 07.2018
Fraud Examiner
Georgia Department Of Community Health
08.2012 - 03.2017
Peirce College
MBA from Business Administration
Pierce College
Bachelor of Science from Business Administration
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