Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martha Mulheron

Reno

Summary

Working in a multifamily housing industry with different titles which include: Leasing, Management,Training & Call Center

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Kromer Investments
Reno
07.2000 - 06.2025
  • Multiple job titles acquired in various industries.
  • Leasing/Assistant Manager: Processing applications,rent payments,creating lease agreements, SDS settlements,invoices,touring units with prospective renters
  • Manager: Overseeing office staff including maintenance techs. Payroll,hiring/firing, resident retention,Occupancy,schedule unit upgrades
  • Regional Assistance: Intercept any resident complaints from all properties,sit in on interviews with potential new hires,train new hires on Rent Manager program used within company, take notes in manager meetings.
  • Kromer Investments call center: Direct TV & Internet included with all apartment homes. I scheduled tech visits for installation, troubleshooting with resident,trained new hires as lead.

Education

High School Diploma -

Sparks High
Sparks, NV
06-1983

Skills

  • Customer relationship management
  • Order processing
  • Troubleshooting complaints
  • Product knowledge
  • Call center operations
  • Customer loyalty strategies

Timeline

Customer Service Representative

Kromer Investments
07.2000 - 06.2025

High School Diploma -

Sparks High
Martha Mulheron