Martha Ortiz
Lake Havasu City,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
PB III
Arizona Financial Credit Union
12.2022 - Current
- Achieves individual sales goals and contribute to the success of the branch.
- Opens all types of consumer accounts, including trusts.
- Opens business accounts, including the following:
- Simple Business Trusts.
- DBA.
- LLC.
- Corporation.
- Partnership.
- General Partnership.
- Non-Profit.
- Manages a book of business to include new business and consumer accounts and assist with account servicing needs.
- Serves as consumer lending expert for all loan types with emphasis in home equity and business credit card products: offer guidance, process applications, fund loans, and refer to 1st mortgage (MLO), Business Banking, and Commercial Loan teams when appropriate.
- Creates relationships with new business members and serve as a relationship.
- Manager for their needs moving forward.
- Maintains knowledge in all business banking operational procedures.
- Engages a Senior Banker III when needed to complete more complex business account openings.
- Speaks to the benefits of treasury management services and answer general questions. Sends new referrals and complex questions to a senior banker III.
- Understands the business banking platform benefits and functionality.
- Reviews and approves Power of Attorney documentation to authorize transactions.
- Must demonstrate leadership skills and coach/mentor peers as needed.
- Serves as an escalation and problem resolution expert. Must be willing to take over escalated scenarios on behalf of peers. Must display the ability to make good business decisions.
- Responsible to open and close the branch in management’s absence.
- Provides regular training and feedback to the branch staff about identifying and executes equity referral opportunities.
- Responsible to make recommendations and actively partners with branch management and residential/commercial teams to ensure branch Equity loan, 1st Mortgage, and business referral goals are achieved.
- May be required to attend offsite meetings with business banking members.
- Completes cash audits as needed.
- Help with audits of safety deposit boxes and keys
- Compliance AZFCU courses
- Maintains a good understanding of the check-hold policy for consumer and business accounts to review and approves member checks.
- Performs other job-related duties as assigned.
PB II
Arizona Financial Credit Union
12.2022 - Current
- Opens new accounts with an emphasis on activating services that are in the member’s best interest
- Processes specialty account opening requests, such as trust accounts.
- Maintains in-depth knowledge of all non-equity loan options, including but not limited to personal, shares secured, auto, boat and recreational vehicles.
- Credit Consultation Certified.
- Processes and funds loan applications.
- Establishes, develops, and maintains positive consumer member relationships.
- Expedites the resolution of member problems and complaints to maximize satisfaction.
- Educates members on money management behaviors (managing credit, budgeting, etc.) and practices to help reduce their financial stress and to assist them in reaching their financial goals.
- Provides notary services. Completes audits as assigned.
- Achieves individual sales goals and contribute to the success of the branch.
- Understands the offerings and provide referrals to business partners, including Elavon, Arizona Group, and Member’s Auto Center.
- Performs other job-related duties as assigned.
PB I
Arizona Financial Credit Union
12.2022 - Current
- Opens new accounts with an emphasis on activating services that are in the member’s best interest
- Processes specialty account opening requests, such as trust accounts.
- Maintains in-depth knowledge of all non-equity loan options, including but not limited to personal, shares secured, auto, boat and recreational vehicles.
- Credit Consultation Certified.
- Processes and funds loan applications.
- Establishes, develops, and maintains positive consumer member relationships.
- Expedites the resolution of member problems and complaints to maximize satisfaction.
- Educates members on money management behaviors (managing credit, budgeting, etc.) and practices to help reduce their financial stress and to assist them in reaching their financial goals.
- Provides notary services. Completes audits as assigned.
- Achieves individual sales goals and contribute to the success of the branch.
- Understands the offerings and provide referrals to business partners, including Elavon, Arizona Group, and Member’s Auto Center.
- Performs other job-related duties as assigned.
Teller
Arizona Financial Credit Union
12.2022 - Current
- Money transactions, deposits, and with-drawls. Assisting with account services and online banking. Fraud. Answering phone calls. Scheduling banker appointments.
Education
High School Diploma -
Lake Havasu High School
01-2005
Associate's degree - General Studies
01-2023
Skills
- Multitasker, communication skills, computer skills, bilingual, team player
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Dependable and responsible
- Verbal communication
Languages
Spanish
Native or Bilingual
Timeline
PB III
Arizona Financial Credit Union
12.2022 - Current
PB II
Arizona Financial Credit Union
12.2022 - Current
PB I
Arizona Financial Credit Union
12.2022 - Current
Teller
Arizona Financial Credit Union
12.2022 - Current
Associate's degree - General Studies
High School Diploma -
Lake Havasu High School