MARTHA RECINOS
Oxnard,CA
Summary
Over 20 years' experience in surgery scheduling actively coordinating and maintaining an efficient case flow. I am constantly monitoring and resolving potential scheduling conflicts, while remaining a liaison between the patient, the physicians, office staff, hospitals and ambulatory surgery centers staff.
Overview
1
1
Language
33
33
years of professional experience
Work History
Outside Referral Coordinator
Kaiser Permanente
Oxnard, California
09.2023 - 08.2026
- Coordinated with external agencies to expedite referral processing, ensuring timely patient access to care.
- Collaborated with clinical teams to streamline referral processes and enhance workflow efficiency.
- Resolved patient inquiries regarding referrals and appointment scheduling, improving patient satisfaction.
- Maintained accurate documentation of referral activities, ensuring regulatory compliance.
- Participated in team meetings to identify and implement process improvements for patient referrals.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Performed data entry related to referrals into electronic health record systems.
- Adhered to HIPAA regulations when handling confidential patient information.
Surgery Scheduling Coordinator
General Surgery Medical Group
Oxnard, California
09.1993 - 09.2023
- Coordinated surgery schedules for multiple surgeons and support staff.
- Managed patient appointments and communicated changes effectively.
- Verified insurance information for surgical procedures and patient eligibility.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Collaborated with medical staff to ensure accurate documentation and compliance.
- Assisted patients with pre-operative instructions and preparation details.
- Trained new team members on scheduling processes and software usage.
- Communicated with insurance companies to determine coverage for specific procedures.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Prepared detailed summaries outlining expected costs associated with various surgical procedures.
- Maintained an up-to-date list of available operating rooms and equipment for surgical teams.
- Created a database to track patient information, surgery dates and other relevant data.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Monitored patient wait times and worked proactively to reduce delays when possible.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
Education
High School Diploma -
Hueneme High School
Port Hueneme, CA07-1991
Skills
- Referral management
- Electronic health records data entry
- Insurance verification
- Precertification processes
- Documentation accuracy
- Workflow optimization
- HIPAA compliance
- Medical scheduling
- Appointment diagnostics
- Patient interaction
- Team collaboration
- Medical terminology
Languages
Spanish
Native/ Bilingual
Timeline
Outside Referral Coordinator
Kaiser Permanente
09.2023 - 08.2026
Surgery Scheduling Coordinator
General Surgery Medical Group
09.1993 - 09.2023
High School Diploma -
Hueneme High School