Martha Rodríguez
Business Management
North York,Ontario
Summary
Highly motivated Business Administrator , with extensive experience with, castings, events, and audiovisual project coordination. Organized, trustworthy and diplomatic in communicating with customers and staff, building long-term relationships. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly (Bilingual English & Spanish) with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Team Leader
Premier Packaging LLC Amazon Contractor
09.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Line Cook
Staffing By Miguel
Toronto, Ontario
06.2021 - 09.2023
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared and cooked meals according to recipes and customer specifications.
- Prepared food items in compliance with recipes and portioning control guidelines.
Casting and extras coordinator
Extras casting México- Julio Toledo
01.2015 - 05.2019
- Recruit background actors and train them for the film
- Review daily orders for accuracy to maintain production schedules and on-time delivery
- Develop and distribute production schedules and work orders to designated departments
- Coordinate production schedules and domestic travel arrangements on time
- Created and distribute production schedules.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Inventoried and ordered office supplies to maintain availability of products.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Used job-related software to draft and finalize written correspondence and documentation.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Handled incoming and outgoing shipping and receiving activities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Trained team members on new hotel services and products to support promotional efforts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Trade shows coordinator
OCESA México
01.2016 - 01.2019
- Collaborating with the marketing team and organizers to define the strategy and event requirements
- Coordinating the logistical requirements such as security, equipment rentals, and catering services
- Running the floor to ensure the event operates smoothly
- Ensuring that all health and safety standards are adhered to during the event.
- Developed and distributed event surveys to gather feedback and assess event success.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated transportation and parking arrangements for guests and vendors.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized social media to promote events and increase attendance.
- Analyzed event costs to identify areas of improvement and cost savings.
- Monitored and controlled event expenditures to meet budgets.
- Developed creative themes for events and created related activities to engage attendees.
- Trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
- Produced concept plans for high-profile corporate meetings and events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated travel and accommodations for event attendees.
- Oversaw event registration process by collecting and tracking attendee information.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed detailed event reports, documenting all aspects of each event.
Education
ESL -
English Second Language
Business management - undefined
Poza Rica
No Degree - Food Safety Certification
Food Safety Certificate Providence Of Ontario
North York ON06.2023
Bachelor of Arts - Business Management
University of The Gulf of Mexico
Poza Rica De Hidalgo, Veracruz, México06.2009
High School Diploma -
Gabino Barreda High School
Poza Rica De Hidalgo, Veracruz, México06.2006
Skills
Knowledgeable and able to help staff and vendorsEasy-going person with a professional attitudeOrganized with paperwork, payments and hiring processHighly responsibleLeader
Documentation and Reporting
Complaint Resolution
Team Supervision
Teamwork and Collaboration
Giving Constructive Feedback
Coaching and Mentoring
Leading Team Meetings
Timeline
Team Leader
Premier Packaging LLC Amazon Contractor
09.2022 - Current
Line Cook
Staffing By Miguel
06.2021 - 09.2023
Trade shows coordinator
OCESA México
01.2016 - 01.2019
Casting and extras coordinator
Extras casting México- Julio Toledo
01.2015 - 05.2019
ESL -
English Second Language
Business management - undefined
Poza Rica
No Degree - Food Safety Certification
Food Safety Certificate Providence Of Ontario
Bachelor of Arts - Business Management
University of The Gulf of Mexico
High School Diploma -
Gabino Barreda High School