Martha Rodriguez
Arlington,TX
Summary
Proactive Leasing Agent and Administrative Assistant with extensive experience in expediting leasing processes, conducting background checks, and managing tenant communications. Proven skills in lease preparation, move-in coordination, and property tours. Strong background in customer service, maintenance request management, and administrative tasks, contributing to high resident satisfaction and efficient operations.
Overview
9
9
years of professional experience
Work History
Leasing Agent
Granite Redevelopment
09.2022 - Current
- Performed background, reference, and credit checks as part of the screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Managed the move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Resolved conflicts between tenants regarding noise, encroachment, and parking.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Administrative Assistant
LS Restaurants
10.2017 - 08.2022
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed filing system entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks daily.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
Education
No Degree - Administrative Assistant
ITESM
Monterrey, MXSkills
- Leasing and sales
- Move-in coordination
- Lease preparation
- Background Checks
- Property Tours
- Customer Service
- Application verification
- Customer service-focused
- Maintenance Requests
Languages
Spanish
Native or Bilingual
Timeline
Leasing Agent
Granite Redevelopment
09.2022 - Current
Administrative Assistant
LS Restaurants
10.2017 - 08.2022
No Degree - Administrative Assistant
ITESM