Martha Roidl-Ward

• Mentored team members on compliance standards, and best practices through curated workflows, and implementing process improvements based on UCHealth standards.
• Oversaw patient registration processes to enhance operational efficiency and patient satisfaction, and developed training materials for new staff to foster a culture of knowledge sharing and continuous improvement.
• Analyzed data trends to optimize patient flow and resource allocation within the department.
• Directly collaborated with clinical teams to ensure seamless communication regarding patient care.
• Increased accuracy of insurance verifications through overseeing referral procedures, problem-solving coverage errors, and resolving desputes/ denials

• Assisted patients with insurance verification and eligibility inquiries.
• Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
• Trained new Patient Access Representatives/ floats contributing to a more skilled and efficient team.
• Personally created daily schedules for front desk staff to ensure expectations are met by EOD
• Scheduled appointments and coordinated patient flow within the clinic while staying mindful of provider schedules and clinic daily restrictions.
• Provided support in handling patient inquiries and resolving issues promptly, both virtually and in person.
• Maintained accurate patient records using electronic health record systems while upholding HIPAA standards.
• Collaborated with clinical staff to ensure seamless and intentional care.

• Streamlined inventory management processes, enhancing product availability and reducing stock discrepancies.
• Implemented operational improvements, leading to increased workflow efficiency across departments.
• Monitored daily operations to ensure compliance with company policies and procedures.
• Performed store recovery tasks and housekeeping (inside and out) as required during store hours, as well as keeping accurate records of performed duties.
• Executed company policies, directives, and procedures timely, accurately, and thoroughly whilst training new employees to uphold said standards as well.
• Maintained 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving.

Sephora INC - Beauty Advisor, Lansing, MI, 04/2022 - 08/2022 & Sephora Inside JCPenney - Beauty Advisor, Bellingham, WA, 10/2018 - 10/2019
Dental Parts Warehouse - Receiving Manager, Lynden, WA, 10/2020 - 04/2021

Papa Johns - In-Store Team Member/ Delivery Driver, Bellingham, WA, 10/2019 - 11/2020
Men's Warehouse - Retail Sales Associate, Bellingham, WA, 11/2018 - 06/2019
Washington Conservation Corps - Field Crew Member, Bellingham, WA, 06/2018 - 09/2018
Coconut Kenny's - Server, Cook, Cashier Bellingham, WA, 03/2018 - 06/2018
Boomer's Drive In Diner - Server, Bellingham, WA, 11/2017 - 03/2018
Gateway To India - Server/ Kitchen Liaison/ Floor Lead, Tacoma, WA, 10/2016 - 09/2017
Jamba Juice - Team Lead, Federal Way, WA, 01/2017 - 06/2017
Point Defiance Zoo & Aquarium - Visitor Services Agent, Tacoma, WA, 04/2014 - 07/2015