Reinieri Ramos
Miami
Summary
Seasoned Patient Access Representative with a track record of enhancing patient registration processes and improving data accuracy at the University of Miami. Leveraged exceptional interpersonal communication and data entry skills to ensure HIPAA compliance and streamline patient care coordination. Demonstrated a commitment to excellence by resolving billing issues and enhancing patient experiences through effective team collaboration and meticulous attention to detail. Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
12
12
years of professional experience
Work History
Lead Patient Access Specialist
University of Miami Health System
Miami
10.2025 - Current
- Managed patient check-in and registration processes for hospital services.
- Facilitated insurance verification for patients prior to appointments.
- Coordinated appointment scheduling for multiple departments efficiently.
- Provided exceptional customer service to patients and their families.
- Assisted with resolving patient inquiries and concerns promptly.
- Collaborated with clinical staff to ensure smooth patient flow.
- Trained new staff on patient access procedures and policies.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Managed staff schedules, including vacation requests, shift changes.
- Provided leadership and guidance to staff of patient access specialist
- When the supervisor is on paid time off, active coverage.
Patient Access Representative 3
University of Miami Health System
Miami
02.2025 - 10.2025
- Facilitated patient registration using electronic health record systems.
- Verified insurance coverage and obtained pre-authorizations for services.
- Coordinated appointment scheduling for multiple healthcare providers.
- Maintained accurate patient records in compliance with privacy regulations.
- Assisted with the onboarding and training of new staff members.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Communicated financial obligations to patients and collected fees at time of service.
Patient Access Representative 2
University of Miami Health System
Miami
10.2024 - 02.2025
- Implemented patient satisfaction surveys to identify areas for improvement.
- Responded to patient inquiries regarding billing or financial matters.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Obtained informed consent and payment documentation from patients and filed in system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with clinical and administrative staff to meet patient needs.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Patient Access Representative 1
University of Miami Health System
Miami
09.2023 - 10.2024
- Registered patients by obtaining necessary and accurate financial and demographic information
- Provided excellent customer service to patients and their families
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration
- Resolved patient billing issues and collected payments
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system
- Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians
- Collaborated with other departments within the organization to coordinate care for each patient's needs
MIAMI NEUROSCIENCE INSTITUTE SCHEDULING AGENT
Baptist Health South Florida
Miami
11.2022 - 05.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Updated patients profile in Cerner with the new information provided
- Offered resolutions to de-escalate calls and solve patient concerns
- Verified that patients had proper insurance coverage prior to procedures
- Communicated effectively with patients, co-workers, physicians and practice manager
- Analyzed trends in call volume data in order to forecast staffing requirements accurately
MEDICAL RECORDS COORDINATOR
Baptist Health South Florida
Miami
05.2021 - 11.2022
- Arranged and managed medical record filing, retrieval and transfers per established guidelines
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information
- Completed timely uploads of medical records to patient vaults
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data
- Evaluated the quality and integrity of electronic chart data
- Scanned incoming documentation
- Observed confidentiality and safeguarded all patient-related information
- Kept department clean, organized and professional
- Pulled patient charts for upcoming appointments
- Obtained information by contacting appropriate personnel or patients
FRONT DESK AGENT
Marriott Miami West
Miami
04.2021 - 07.2021
- Collected credit card information for each transaction and posted charges to customer folios
- Managed guest reservations and room assignments
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms
- Reviewed accounts and charges with guests at checkout
- Coordinated with housekeeping or maintenance departments to help meet customers' expectations
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers upon arrival and provided assistance with check-in
Service Porter
Doral Hyundai
Doral
04.2016 - 06.2016
- Handled customer complaints calmly and resolved issues promptly
- Reported maintenance issues, such as malfunctioning gate arms or damaged signs, for repair
- Managed cash transactions and provided accurate change for parking fees
- Conducted periodic patrols of the parking area to check for any irregularities or safety hazards
- Directed vehicles to parking spots efficiently, ensuring smooth flow in parking areas
- Utilized mobile devices or radios for communication with team members during shifts
- Provided information and directions to visitors, enhancing their experience
Shift Leader/ Customer Service Representative
Cold Stone
Miami
05.2014 - 01.2016
- Managed operations during shift, with total awareness of activities of employees and customers
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Monitored team performance and appearance to verify compliance with service and uniform standards
- Checked inventory daily to verify adequate supply levels for each shift
Education
MASTERS IN HEALTHCARE ADMINISTRATION -
Purdue Global University
Lafayette, IN08-2025
BACHELOR OF ARTS (B.A.) - SCIENCE
Elms College
Chicopee, MA05-2021
Skills
- Medical History Recording
- Data Entry
- Problem-Solving
- Patient Medical Records Maintenance
- Interpersonal Communication
- Appointment Scheduling
- Verbal Communication
- Written Communication
- Attention to Detail
- Time Management
- Patient Information Verification
- Demographics Information
- Medical Terminology
- Flexible Schedule
- Spanish Fluency
- Communicating to Patients and Families
- Type Coding Understanding
- Punctual
- Hardworking
- Team Collaboration
Timeline
Lead Patient Access Specialist
University of Miami Health System
10.2025 - Current
Patient Access Representative 3
University of Miami Health System
02.2025 - 10.2025
Patient Access Representative 2
University of Miami Health System
10.2024 - 02.2025
Patient Access Representative 1
University of Miami Health System
09.2023 - 10.2024
MIAMI NEUROSCIENCE INSTITUTE SCHEDULING AGENT
Baptist Health South Florida
11.2022 - 05.2023
MEDICAL RECORDS COORDINATOR
Baptist Health South Florida
05.2021 - 11.2022
FRONT DESK AGENT
Marriott Miami West
04.2021 - 07.2021
Service Porter
Doral Hyundai
04.2016 - 06.2016
Shift Leader/ Customer Service Representative
Cold Stone
05.2014 - 01.2016
MASTERS IN HEALTHCARE ADMINISTRATION -
Purdue Global University
BACHELOR OF ARTS (B.A.) - SCIENCE
Elms College