Martha Ruiz
Fairmont
Summary
Retail Manager with 9 years of experience in customer service, inventory management, and team leadership. Proven track record in enhancing customer experiences and streamlining operations through innovative strategies and collaborative team environments. Committed to continuous improvement and professional growth in the retail sector.
Overview
3
3
years of professional experience
Work History
Manager
Dollar Tree
04.2025 - Current
- Manage money, register tills, and safe deposit
- Running register with fast and friendly service
- Computer work, check emails, check schedules, and time sheets
- Keep store organized and clean, recovery of store at all times and process freight, damages, and vendor delivery’s
- Managing groups and providing tasks, feedback, constructive criticism, coaching, and assisting employees when asked for help
Part Time Support Lead
Five Below
Fairmont
06.2024 - Current
- Lead team collaboration to enhance store efficiency and customer satisfaction
- Manage inventory to reduce shrinkage and improve stock accuracy
- Analyze sales data to optimize product placement and boost revenue
- Support team members in resolving complex customer issues effectively
Associate
Michaels Arts and Crafts
Fairmont
06.2022 - 08.2022
- Collaborated with other departments to ensure successful product launches.
- Identified opportunities for process improvement and cost savings initiatives.
Education
Marion County Adult & Community Education Center
Fairmont, WV05.2025
Skills
- Customer Service
- Inventory Management
- Team Leadership
- Time Management
- Visual Merchandising
- Sales Strategy
- Conflict Resolution
- Training Development
- Product Knowledge
- Customer Engagement
- Team management
- Escalation handling
- Relationship building
- Training and coaching
Timeline
Manager
Dollar Tree
04.2025 - Current
Part Time Support Lead
Five Below
06.2024 - Current
Associate
Michaels Arts and Crafts
06.2022 - 08.2022
Marion County Adult & Community Education Center