Martha Sanchez
Ramona,CA
Summary
Highly motivated professional with extensive experience in administration, banking, and management. Proficient in Microsoft Office Suite, including Excel, Word, and other productivity tools, reporting, and communication. Strong background in banking operations, with expertise in customer service, account management, and financial transactions. Demonstrates exceptional management skills, overseeing teams and projects with a focus on efficiency. Known for a proactive, determined attitude and a strong commitment to learning and professional development. Adaptable and detail-oriented.
Overview
12
12
years of professional experience
Work History
Delivery Courier
Amazon
San Diego, CA
09.2024 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
Delivery Driver
DoorDash
08.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver
Uber
Ramona
08.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Administrative Assistant/ Accounts Payable
Administradora Lender
Tijuana
11.2016 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined accounts payable processes by implementing automation solutions, reducing processing time and errors.
- Increased efficiency in accounts payable and receivable management by utilizing advanced software tools.
- Managed accounts receivable and accounts payable functions, ensuring accurate recording of all transactions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Administrative Assistant
Grupo OMG
Tijuana, México
11.2012 - 08.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Federal Lazaro Cardenas High School
Tijuana 06.2012
Skills
- Customer service
- Attention to detail
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Calm under pressure
- Problem resolution
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Delivery Courier
Amazon
09.2024 - Current
Delivery Driver
DoorDash
08.2023 - Current
Delivery Driver
Uber
08.2023 - Current
Administrative Assistant/ Accounts Payable
Administradora Lender
11.2016 - 10.2017
Administrative Assistant
Grupo OMG
11.2012 - 08.2015
Federal Lazaro Cardenas High School