Martha Simoes

My responsibilities include maintaining financial records, balancing all in-store cash, ordering money and supplies for store use, keeping track of all cash-value items such as lottery tickets, postage stamps, and investigating cash discrepancies as necessary.

• Interacted with customers by phone, email
• Completed clerical tasks such as filing, copying
• Executed record filing system to improve document organization and management.
• Developed correspondence letters, memos and emails.
• Verified accuracy of business records by consistently updating customer information.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.

• Trained team members in successful strategies to meet operational and sales targets.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.