Martha Tarelo
Sioux City,IA
Summary
Reliable professional with extensive experience in customer service and administrative support. Recognized for strong problem-solving skills and ability to collaborate with teams, ensuring efficient office processes and improved customer satisfaction.
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
Work History
Clerical Assistant
City of Sioux City
Sioux City, CA
08.2022 - Current
- Managed incoming correspondence and distributed documents across departments.
- Assisted in maintaining accurate records and filing systems for city departments.
- Coordinated scheduling for inspections.
- Answering phones call, assisting citizen in person.
- Taking and maintaining payment with account accuracy.
- Assist operation coordinator when needed with her duties.
- Processed requests for information from the public and provided timely responses.
- Supported staff with administrative tasks, ensuring efficient office operations.
- Assisted with filing documents.
- Maintained an organized filing system of paper documents.
- Greeted visitors and customers in a friendly, professional manner.
- Answered phone calls and directed them to the appropriate personnel.
- Prepared documents such as letters, memos, agendas.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
Customer Service Specialist
City of Sioux City
Sioux City, CA
05.2017 - 08.2022
- Assisted customers with inquiries and complaints via phone and in person.
- Resolved issues by coordinating with multiple city departments for effective solutions.
- Assistance with water billing and payments.
- Starting and terminating water services.
- Balancing of payment drawers.
- Trained new staff on customer service protocols and city policies.
- Maintained records of customer interactions and feedback for quality assurance.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Pharmacy Technician
Hy-Vee
Sioux City, CA
08.2008 - 05.2017
- Dispensed medications accurately to customers and healthcare providers.
- Managed inventory to ensure stock levels met pharmacy demands.
- Assisted pharmacists in patient consultations and medication therapy management.
- Operated pharmacy software for prescription processing and record-keeping.
- Collaborated with healthcare team to optimize patient care services.
- Maintained cleanliness and organization of the pharmacy workspace.
- Processed insurance claims to facilitate customer access to medications.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
Lincoln High School
Lincoln, NESkills
- Document management
- Records filing
- Financial processing
- Scheduling coordination
- Customer assistance
- Office organization
- Communication skills
- Problem resolution
- Team collaboration
- Time management
- Attention to detail
- Conflict resolution
- Invoice processing
- Scanning documents
- Confidentiality handling
- Data entry
- Billing and invoicing
- File organization
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Clerical Assistant
City of Sioux City
08.2022 - Current
Customer Service Specialist
City of Sioux City
05.2017 - 08.2022
Pharmacy Technician
Hy-Vee
08.2008 - 05.2017
Lincoln High School