Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Martha Torres Arellano

Raleigh,NC

Summary

Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing over 10 years of business expertise, including proficiency in Microsoft programs.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

15
15
years of professional experience

Work History

Regional Sales and Training Associate

Safety and Health Council of NC
Raleigh, NC
02/04/19 - Current
  • Organized classroom training sessions for up to 20 individuals at a time.
  • Assessed training needs by analyzing job descriptions, observing employees on the job, and conducting surveys.
  • Monitored performance of participants before and after training using pre and post tests and evaluations.
  • Maintained records of all training activities in company database system.
  • Analyzed existing processes to identify areas for improvement in order to increase efficiency or reduce costs.
  • Ensured compliance with applicable laws regarding safety standards in the workplace.
  • Coached employees on how to use software applications effectively in their daily tasks.

Manager

Village Deli and Grill
Raleigh, NC
05.2013 - 02.2019
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.

Chiropractic Assistant

Triangle Spine Center
Raleigh, NC
08.2015 - 12.2015
  • Greeted patients, verified insurance and collected co-payments.
  • Maintained patient records and updated information in the electronic health record system.
  • Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
  • Scheduled appointments for patients both in person and over the phone.
  • Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.

Restaurant Manager

Kairos, LLC
Raleigh, NC
07.2009 - 02.2015
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Maintained detailed records of sales transactions and daily shift reports.

Education

Wake Technical Community College
Raleigh, NC
05-2025

High School Diploma -

Needham Broughton High School
Raleigh, NC
05-2011

Skills

  • Learning Management Systems
  • Performance Assessment
  • Training Delivery
  • Program Management
  • Materials Organization
  • Human Resources
  • Schedule Coordination
  • Leadership Training
  • Schedule Management
  • Business Administration

Affiliations

Member of Wake Tech's Future Business Leaders of America

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Chiropractic Assistant

Triangle Spine Center
08.2015 - 12.2015

Manager

Village Deli and Grill
05.2013 - 02.2019

Restaurant Manager

Kairos, LLC
07.2009 - 02.2015

Regional Sales and Training Associate

Safety and Health Council of NC
02/04/19 - Current

Wake Technical Community College

High School Diploma -

Needham Broughton High School

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Martha Torres Arellano