Craig Porter
Edwardsville,IL
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Training Manager
Norfolk Southern Railway
01.2018 - Current
- Work with the Learning System Administrator to gather training metrics and provide analysis of training opportunities and impact
- Assists in ensuring the proper implementation of training and development programs for hourly employees and management team members
- Maintains training records
- Executes and manages the Train-the-Trainer process throughout the region
- Assists in working with internal or external resources to design training manuals, videos and training aids
- Developed and implemented a new training program that resulted in a 20% improvement in employee knowledge and skills.
- Enhanced employee performance by developing targeted regional training programs.
- Increased overall workplace efficiency through the implementation of effective training strategies.
Freight Conductor
Kansas City Southern Railway
08.2012 - 04.2017
- Operate freight cars and locomotives to transport cargo
- Load and unload freight from trains
- Oversee the condition of cargo and freight cars
- Maintain accurate inventory of cargo and equipment
- Inspect cargo for size, weight, and condition
- Ensure that cargo is loaded and unloaded safely and efficiently
- Monitor freight progress and adjust schedules as needed
- Perform daily inspections of freight equipment
- Communicate information to dispatchers and other personnel as needed.
- Improved on-time delivery rates by efficiently coordinating train schedules and cargo loading.
- Managed crew assignments for optimal performance and increased overall productivity.
Protective Security Officer
MVM Inc.
01.2010 - 08.2012
- Controlling access and egress in government facilities.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
- Reduced security risks through regular patrol rounds and swift response to incidents.
- Conducted in-depth investigations into security breaches, identifying root causes and recommending preventive actions.
- Conducted effective training sessions for new hires, ensuring they were well-equipped to handle their responsibilities as Protective Security Officers.
- Performed random inspections of secured areas, ensuring compliance with established policies and procedures.
- Demonstrated excellent conflict resolution skills when dealing with disputes or confrontations among staff members or visitors.
Shift Supervisor
Whelan Security
10.2008 - 01.2010
- Provide supervision and work direction for security officers
- Provide counseling and discipline for identified deficiencies in security officer performance
- Report any issues or concerns about the performance of security equipment or security officers to senior supervision or management
- Perform the duties of a Central Alarm Station (CAS) or Secondary Alarm Station (SAS) operator
- Ensure that security equipment testing is properly performed
- Supervise, observe, and evaluate the job performance of Security Officers
- Review paperwork generated during shift for accuracy and completeness and corrects any discrepancies.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.
Education
Bachelor of Science - Business Management
Southern Illinois University
Edwardsville, IL12.2016
Skills
- Personnel and Human Resources
- Critical Thinking
- Judgment and Decision Making
- Time Management
- Education and Training
- Operations Analysis
- Administration and Management
- Systems Evaluation
- Coaching and Mentoring
- Compliance Training
- Diversity and Inclusion
- Learning Management Systems
Military Service
- US Army, Infantry, 03/2006-10/2008
- US Army Reserves, Psychological Operations/Trainer, 12/2009-05/2016
Certification
- Certified Conductor, Norfolk Southern Corporation
Timeline
Regional Training Manager
Norfolk Southern Railway
01.2018 - Current
Freight Conductor
Kansas City Southern Railway
08.2012 - 04.2017
Protective Security Officer
MVM Inc.
01.2010 - 08.2012
Shift Supervisor
Whelan Security
10.2008 - 01.2010
Bachelor of Science - Business Management
Southern Illinois University
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