Martha Virginia Snipes
Mauldin,SC
Summary
Determined hard working and motivated individual who achieves success through hands-on experience. Experienced customer service representative fluent in English and Spanish language. Professional employee dedicated to provide excellent service to current and new costumers. Comfortable working in fast-paced environment attending to costumer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
13
13
years of professional experience
Work History
Baker V & A Sweets
Self-Employed
Mauldin, SC
07.2019 - Current
- Develop new Recipes and techniques for creating creative and delicious baked goods
- Manage the baking and decoration of cakes for special Occasions
- Resolve customer concerns with positive approach and constructive strategies
Press Operator/ Team Lead
Magna Decostar
Piedmont, SC
05.2017 - 10.2019
- Responsible for all aspects of the operation of the press line with the ability to meet goals and standards established by the department
- Assist with maintaining department housekeeping standards
- Knowledge of company products and services
- Always displayed ownership of associates concerns and resolved associates issues
- Responsible for training new associates by being able to lead new employees under company's procedures
- Ensure that all associates followed the work instructions for the line
Machine Operator
Medals of America
Fountain Inn, SC
07.2013 - 05.2017
- Made adequate decisions based on quality-control procedures, making sure all orders are accurate and ready to sell
- Customized customer's orders via digitizing programs
- Able to lead and train new employees under company's procedures and guidelines
Dining Room Server
Rolling Green Village
Greenville, SC
01.2013 - 07.2013
- Provided friendly and professional service, and resolved guest issues
- Worked well in a team to keep the dining room organized and clean
- Prepared food and Beverages
- Resolved guest issues efficiently
Sales Representative
Build a Bear
Greenville, SC
07.2011 - 01.2013
- Assist customers in selecting merchandise seeking customers satisfactions
- Performed general inventory duties
- Responsible for opening and closing cash registers and balance drawers
- Able to lead and train new employees under company's procedures and guidelines
Education
Cosmetology License -
Golden Strip Career Center
Greenvile, SC06.2013
High School Diploma -
Hillcrest High School
Simpsonville, SC06.2013
Skills
- Bilingual in English and Spanish
- Customer Service
- Team Leadership
- Microsoft Excel
- Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Baker V & A Sweets
Self-Employed
07.2019 - Current
Press Operator/ Team Lead
Magna Decostar
05.2017 - 10.2019
Machine Operator
Medals of America
07.2013 - 05.2017
Dining Room Server
Rolling Green Village
01.2013 - 07.2013
Sales Representative
Build a Bear
07.2011 - 01.2013
Cosmetology License -
Golden Strip Career Center
High School Diploma -
Hillcrest High School