Suzy Dental
Martha Wagner
Bellerose,NY
Summary
Team Leader and enthusiastic sales associate with a solid history of achievement in customer service. Knowledgeable about training employees, optimizing procedures and de-escalating challenging situations with a calm and professional approach. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Senior Lead- Women's Department
Old Navy
New Hyde Park, NY
07.2019 - 09.2021
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
Retail Sales Associate
Old Navy
New Hyde Park, NY
05.2017 - 07.2019
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Worked with a leader to dress mannequins, keep the sales floor clean and organized.
- Supported efficient and timely replenishment of sales floor merchandise.
- Issued receipts and processed refunds, credits or exchanges.
- Worked on markdowns, price points, and clearance items so customers have the right sale price match.
- Unpackaging and processing new product.
Dental Assistant
Manhattan Avenue Family Dental
Brooklyn , NY
09.2006 - 11.2010
- Assisted dentists, oral surgeons, periodontists, and orthodontists by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Clerical Worker
Manhattan Avenue Family Dental
Brooklyn , NY
09.2004 - 09.2006
- Interacted with patients by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Confirmed and scheduled appointments.
- Translated for patients who were unable to communicate.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY 09.2000 - 06.2004
Skills
Customer service
undefinedSoftware
Timeline
Senior Lead- Women's Department
Old Navy
07.2019 - 09.2021
Retail Sales Associate
Old Navy
05.2017 - 07.2019
Dental Assistant
Manhattan Avenue Family Dental
09.2006 - 11.2010
Clerical Worker
Manhattan Avenue Family Dental
09.2004 - 09.2006
High School Diploma -
Grover Cleveland High School
09.2000 - 06.2004
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