Martha Waters
Customer Service Representative
Louisville,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
AT&T
Louisville, KY
03.2009 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Data Entry Clerk
JBS Swift
Louisville, KY
12.2007 - 03.2009
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Received incoming calls and handled data requests from internal stakeholders.
Education
High School Diploma -
Santa Cruz High School
Santa Cruz, CA06.1999
Skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Order and Refund Processing
- Understanding Customer Needs
- Interpretation and Translation Services
- Data Entry and Maintenance
- Customer Data Confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
AT&T
03.2009 - Current
Data Entry Clerk
JBS Swift
12.2007 - 03.2009
High School Diploma -
Santa Cruz High School