Martha Wiltsie
Oswego
Summary
Although I am a dedicated Cosmetologist, I am at this time looking for something outside of my field that I can do at home. I am currently unable to work at a salon due to some disabilities and disruptions caused by the covid pandemic. However, the skills that I have created, working with clients, talking to clients on the phone, taking appointments on the computer, talking clients off the ledge, (aka you are not a bad parent because your child cut their bangs or has hair pets) as well as doing a lot of writing on the computer to add their service instructions has enriched, and rounded out my abilities and talents. I would at some point in the future like to go back to school, and get my certificate so I can teach cosmetology, but i am not in that position as of yet. I also type a lot on the computer, so i am very familiar with the keyboard. Thank You.
Overview
23
23
years of professional experience
Work History
Cosmetologist
Self-employeed
Oswego, NY
10.2012 - 07.2022
- Delivered personalized consultations to assess client needs and preferences.
- Executed a variety of haircuts, color treatments, and styling services tailored to individual clients.
- Maintained up-to-date knowledge of industry trends and techniques through continuous education.
- Implemented sanitation and safety protocols to ensure a clean and safe working environment.
- Developed strong client relationships leading to repeat business and referrals.
- Trained junior cosmetologists on advanced techniques and best practices for service delivery.
- Streamlined appointment scheduling processes to enhance client experience and reduce wait times.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Cosmetologist
J.C. Penney
Oswego, NY
10.1999 - 10.2012
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
- Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
- Developed loyal following of clients by providing high-quality services.
Education
Vocational Education - Cosmetology
Phillips School of Cosmetology
Syracuse Ny10-1999
High School Diploma -
East Syracuse - Minoa
East Syracuse, NY06-1991
Skills
- Social skills
- Effective communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Client consultations
- Product knowledge
- Typing
Timeline
Cosmetologist
Self-employeed
10.2012 - 07.2022
Cosmetologist
J.C. Penney
10.1999 - 10.2012
Vocational Education - Cosmetology
Phillips School of Cosmetology
High School Diploma -
East Syracuse - Minoa