MARTHA WOOD
Education
Columbus,OH
Summary
Friendly and enthusiastic self-motivated worker with years of specialization in education, customer service, and being a team player. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent the establishment with friendly, professional demeanor at all times and with a SMILE.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
American Electric Power, AEP
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Kindergarten Teacher
Zenith Academy
07.2017 - Current
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
Second Grade Teacher
Granville Christian Academy
07.2004 - 12.2016
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
TPS system operator
Si Digman's Accounting
06.2016 - 10.2016
- Use computers for various applications, such as database management or word processing.
Education
Bachelor of Science - Elementary Education
The Ohio State University
Columbus, OHSkills
- Education and Training
- Speaking
- Learning Strategies
- Active Listening
- Active Learning
- Critical Thinking
- Judgment and Decision Making
- Service Orientation
- Complex Problem Solving
- Customer and Personal Service
- Public Safety and Security
- Clerical Communications and Media Quality Control
- Analysis
- Telecommunications
- Management of Financial Resources
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
References
Susan Dickinson / friend/ 614.589.5192
Laura Sanford/ parent from school/ 740.334.3675
Rachael Selders/ coworker/ 740-502-6905
Timeline
Customer Service Representative
American Electric Power, AEP
01.2022 - Current
Kindergarten Teacher
Zenith Academy
07.2017 - Current
TPS system operator
Si Digman's Accounting
06.2016 - 10.2016
Second Grade Teacher
Granville Christian Academy
07.2004 - 12.2016
Bachelor of Science - Elementary Education
The Ohio State University
Similar Profiles
Jeremy FloresJeremy Flores
Energy Delivery System Operator - Senior at American Electric Power, AEPEnergy Delivery System Operator - Senior at American Electric Power, AEP
Mark DeLozierMark DeLozier
Distribution Truck Driver (RDC) at American Electric Power, AEPDistribution Truck Driver (RDC) at American Electric Power, AEP
Jimmy MirelesJimmy Mireles
Material Receiver at American Electric Power, AEPMaterial Receiver at American Electric Power, AEP
Corey HendricksCorey Hendricks
Agency Information Security Professional at Ohio Department of Youth ServicesAgency Information Security Professional at Ohio Department of Youth Services
Abigail KlinkAbigail Klink
Infant Teacher at Guidepost MontessoriInfant Teacher at Guidepost Montessori