Martha A Aviles
San Diego,CA
Summary
Driven cosmetologist with extensive experience in providing exceptional customer service and satisfaction through personalized hair care and styling. Excelled in hair coloring and highlighting, including balayage techniques, at Self Employed Services. Demonstrated professionalism and active listening, enhancing client retention. Committed to staying abreast of industry trends through continuous education, showcasing a blend of technical expertise and social skills.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Self Employed Services
09.2010 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
Education
Cosmetology License - Cosmetology
International Academy of Cosmetology
South Gate, CA05.2001
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Hair Styling
- Men and women haircuts
- Professionalism and Ethics
- Product Knowledge
- Hair Coloring and Highlighting
- Hair coloring expertise
Languages
Spanish
Native or Bilingual
Timeline
Cosmetologist
Self Employed Services
09.2010 - Current
Cosmetology License - Cosmetology
International Academy of Cosmetology
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