Martha Jacqueline Guzman Rivera
Orlando,FL
Summary
Dynamic leader with experience in strategic planning, risk management, and resource optimization. Proven track record of improving operational efficiency and achieving a 98% performance rating in security services contracts.
Overview
12
12
years of professional experience
Work History
Paraeducator, Special Education
OCPS
Orlando, FL
08.2024 - Current
- Supervised field trips for special education classes, ensuring safety and enhancing experiential learning outside regular classroom.
- Facilitated small group activities to strengthen academic skills and promote positive social interactions.
- Supported classroom management by maintaining a positive and inclusive learning environment.
- Organized classroom materials and resources to enhance accessibility and support effective learning.
Jefe de Service's
PROSEGUR Vigilance y Seguridad Privacy
Colombia, Bogota
07.2022 - 05.2023
- Managed commercial and operational contract with GECOLSA – CATERPILLAR in Colombia, overseeing security risk management and ensuring KPI compliance.
- Secured contract and maintained monthly performance rating of 98%.
- Managed security operations across multiple sites to ensure safety and compliance.
- Coordinated training programs for staff on security protocols and emergency procedures.
- Oversaw daily staff scheduling to optimize resource allocation and coverage.
Directors de Agencia Bogota
Andina de seguridad del Valle
Colombia, Bogota
06.2021 - 07.2022
- I led the operation and growth of large-scale security services, managing a team of up to 700 employees. I planned strategies, executed operations, and oversaw administration, ensuring compliance with key performance indicators, quality standards, and security regulations.
- Achieved sustained operational growth, built loyalty with corporate clients, and consolidated services in highly demanding environments.
- Optimized resources and structured processes through implementation of control and risk management protocols, talent development, and enhancement of organizational climate.
Jefe de Seguridad
TRANSPORTES Y MUDANZAS CHICO
COLOMBIA, BOGOTA
10.2020 - 06.2021
- Developed and implemented comprehensive security plans for transportation operations, enhancing safety of goods, personnel, and assets.
- Led identification and mitigation of risks by creating and implementing security protocols and procedures to safeguard operations.
Jefe de Servicios Especiales
Seguridad ONCOR
Colombia, Bogota
06.2017 - 10.2020
- Focused on results, optimized costs, mitigated risks, and strengthened relationships with corporate clients in demanding environments.
- Led comprehensive administrative and operational management to enhance service delivery.
- Strategic planning, process structuring, resource control, and performance indicator compliance, ensuring high standards of quality and service.
- Managed document organization to ensure regulatory compliance and support special services.
Jefe de Servicios
PROSEGUR Vigilancia y Seguridad Privada
Colombia, Bogota
01.2014 - 06.2017
- Operational management of contractual commitments with various clients at the Central Regional level.
- Identified and managed risks in operational processes.
Education
BBA - Administracion De Empresas
Corporacion Universitaria Minuto De Dios
Colombia12-2022
Some College (No Degree) - Tecnologia en Adminsitracion de Seguridad
Policia Nacional De Colombia
ColombiaFORMACION CONTINUA
Skills
- Administrative management and executive support
- Process development and continuous improvement
- KPI-driven decision-making
Leadership of high-performing teams - Comprehensive risk and security management
- Resource optimization and cost control
- Large-scale operations management
- Strategic planning and operational execution
Languages
English
Professional
Timeline
Paraeducator, Special Education
OCPS
08.2024 - Current
Jefe de Service's
PROSEGUR Vigilance y Seguridad Privacy
07.2022 - 05.2023
Directors de Agencia Bogota
Andina de seguridad del Valle
06.2021 - 07.2022
Jefe de Seguridad
TRANSPORTES Y MUDANZAS CHICO
10.2020 - 06.2021
Jefe de Servicios Especiales
Seguridad ONCOR
06.2017 - 10.2020
Jefe de Servicios
PROSEGUR Vigilancia y Seguridad Privada
01.2014 - 06.2017
BBA - Administracion De Empresas
Corporacion Universitaria Minuto De Dios
Some College (No Degree) - Tecnologia en Adminsitracion de Seguridad
Policia Nacional De Colombia
FORMACION CONTINUA