Martha “Lauri” Maxwell
Palmer,AK
Summary
Dedicated professional with strong customer support skills. Committed to safety compliance and route efficiency, ensuring timely delivery and exceptional service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
USPS
Eagle River, Alaska
01.2021 - 03.2021
- Delivered mail and packages to rural residences, contributing to reliable service.
- Provided excellent customer service while interacting with customers on route.
- Resolved delivery issues by collaborating with management and customers to enhance service quality.
- Maintained accurate records of daily deliveries and pick-ups to ensure accountability.
- Safely operated postal vehicles in compliance with traffic laws.
Sales Associate
CosmoProf
Wasilla, Alaska
10.2018 - 02.2020
- Greeted and assisted customers, fostering a welcoming shopping environment.
- Facilitated product selection and inquiries, improving customer satisfaction.
- Processed transactions accurately, ensuring seamless purchase experiences.
Airline Service Agent
Horizon Air
Bellingham, Washington
02.2011 - 05.2011
- Assisted passengers with check-in and boarding processes for smooth travel experiences.
- Managed baggage handling to ensure timely delivery to aircraft.
- Communicated flight information and updates to passengers to enhance awareness.
- Resolved customer inquiries and concerns with professionalism and care.
- Coordinated with team members to facilitate efficient aircraft turnaround operations.
- Provided support during irregular operations, including flight delays and cancellations.
- Utilized airline software for ticketing reservations and passenger tracking to improve efficiency.
Pharmacy Technician
Fred Meyer Pharmacy
Wasilla, Alaska
10.2000 - 08.2010
- Accurately prepared and dispensed prescription medications for patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed insurance claims and verified patient eligibility to facilitate seamless medication access.
- Collaborated with pharmacists to clarify prescriptions and resolve issues effectively.
- Maintained cleanliness and safety standards within the pharmacy environment.
- Resolved customer complaints professionally, ensuring satisfaction and fostering trust.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Flight Attendant, Ramp agent, Fleet service
Alaska Airlines
Anchorage, Alaska
06.1990 - 09.2000
- Ensured passenger safety through comprehensive pre-flight briefings and thorough safety demonstrations.
- Executed emergency procedures with crew members during incidents, prioritizing passenger safety and effective response.
- Demonstrated proficiency in emergency procedures, including CPR, defibrillator use, and oxygen administration.
- Provided first aid support to passengers, ensuring their well-being and comfort during travel.
- Maintained strict compliance with FAA regulations and company policies on every flight.
- Coordinated in-flight services, ensuring timely distribution of meals and beverages to enhance guest satisfaction.
- Addressed passenger inquiries promptly, enhancing overall travel experience.
- Attended training sessions in customer service conflict resolution and safety protocols to stay updated.
Education
Flight Saftey, Basic Life Saving Skills.
Flight Attendant Training
Seattle, WA06-2005
GED -
Save II
Anchorage, AK06-1983
Skills
- Mail distribution
- Route efficiency
- Route planning
- Vehicle management
- Vehicle assessment
- Records management
- Customer support
- Customer relationship management
- Problem solving
- Dispute resolution
- Flexible scheduling
- Safety compliance
Certification
Pharmacy Technician Alaska Board of Pharmacy. 2000
Affiliations
Hospitality Host for women’s Bible study,
Timeline
Rural Mail Carrier
USPS
01.2021 - 03.2021
Sales Associate
CosmoProf
10.2018 - 02.2020
Airline Service Agent
Horizon Air
02.2011 - 05.2011
Pharmacy Technician
Fred Meyer Pharmacy
10.2000 - 08.2010
Flight Attendant, Ramp agent, Fleet service
Alaska Airlines
06.1990 - 09.2000
Flight Saftey, Basic Life Saving Skills.
Flight Attendant Training
GED -
Save II