Marthangelica Perez

• Provided exceptional customer service to patients, addressing inquiries and resolving issues efficiently.
• Coordinated patient scheduling and appointments, ensuring optimal flow within the healthcare facility.
• Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
• Assisted in insurance verification processes, facilitating seamless patient access to services.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Handled customer service inquiries in person, via telephone and through email.
• Entered patient demographic and insurance data into electronic medical record system.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Developed engaging lesson plans tailored to diverse learning styles.
• Implemented classroom management strategies to enhance student engagement and behavior.
• Utilized technology tools to facilitate interactive learning experiences.
• Collaborated with colleagues to design interdisciplinary projects promoting critical thinking skills.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

was only helping out with any extra paper work they didn’t have time to finished or they needed me start it for them so everything could be done on time. I would answer calls and find out what the call was about and transfer the call to the person in charge of what they needed. I was young and this job helped me with my customer service experience and how to talk to customers, employees, patients, it helps me be more out going .