Elie Muke
Samsung Electronics
Fort Worth,TX
11
years of professional experience
Results-driven Operations Manager with over 10 years of progressive leadership experience at Samsung in the telecommunications industry. Proven success leading teams, improving operational performance, managing customer relationships, and coordinating with wireless carriers. Experienced in operations management, customer service, logistics, inventory control, technical support, software updates, employee development, and process improvement. Recognized for strong leadership, problem-solving, communication, and delivering exceptional customer experiences.
Work History
Operations Manager
10 Years 7 Months- Lead daily operations while ensuring efficiency, productivity, and compliance with company standards.
- Supervise, coach, and develop employees to achieve operational and customer service goals.
- Manage communication between Samsung, wireless carriers, and customers to resolve service and technical issues.
- Handle escalated customer concerns and provide timely resolutions.
- Oversee shipping, receiving, inventory management, and logistics operations.
- Perform software updates, device configuration, diagnostics, and troubleshooting.
- Monitor operational performance and implement process improvements to increase efficiency.
- Collaborate with cross-functional teams to improve customer satisfaction and business performance.
- Maintain accurate operational reports, inventory records, and documentation.
- Ensure compliance with company policies, safety standards, and quality requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associate of Science
Skills
Operations Management
Team Leadership
People Management
Customer Service
Telecommunications
Wireless Carrier Support
Technical Support
Shipping & Receiving
Inventory Management
Logistics Coordination
Software Updates
Mobile Device Troubleshooting
Employee Training & Development
Performance Management
KPI Monitoring
Quality Assurance
Process Improvement
Cross-Functional Collaboration
Conflict Resolution
Microsoft Office (Word
Excel
Outlook)
Timeline
Operations Manager
Samsung Electronics
01.2016 - CurrentRead More
Tarrant County College
Associate of Science
Read More