Marti Dana
Nylas Chevron
Wellsville,UT
Summary
Enhancing customer satisfaction through effective conflict resolution and communication. Skilled in team leadership and staff training, committed to improving service delivery.
Work History
Manager
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained a clean and orderly store.
- Created work instructions for new employees to maintain a clean and orderly store.
- Maintained daily bank deposits and cashier reports.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Distribution Team Leader
- Oversaw daily distribution operations, ensuring timely and accurate order fulfillment.
- Trained new team members on safety protocols and efficient workflow practices.
- Implemented process improvements that enhanced productivity in the distribution center.
- Managed inventory levels to maintain optimal stock availability for customer orders.
- Conducted regular performance evaluations to promote team accountability and development.
- Developed training materials to enhance staff knowledge of distribution procedures.
- Developed training materials for new hires, enabling efficient onboarding and quicker integration into the team''s operations.
- Collaborated with transportation providers to secure favorable shipping rates, reducing overall company expenses.
- Hired, evaluated, developed and optimized performance of hourly associates.
- Conducted regular performance evaluations for continuous improvement and personal development of team members.
- Optimized storage layout and product organization, resulting in easier navigation and faster order picking times.
- Managed scheduling of staff shifts effectively, ensuring adequate coverage during peak hours while minimizing overtime costs.
- Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Documentation and reporting
Customer relationship management (CRM)
Shift scheduling
Timeline
Manager
Nylas Chevron
2022 - 2026Read More
Distribution Team Leader
Pepperidge Farm
1998 - 2022Read More
Cache High
High School Diploma
Read More