Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Martin A. Torres

Lancaster,TX

Summary

Hardworking employee enthusiastic about learning Code Compliance inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Driver

DFW Express
05.2022 - Current
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.

Nationwide Delivery Driver

Self-employed
11.2017 - 05.2022
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Warehouse, Driver, Customer Service Representative

Winn Meat Co.
05.2000 - 10.2017
  • Enhanced customer satisfaction with prompt and professional communication regarding order status and expected delivery times.
  • Expedited shipping processes by accurately preparing documentation such as packing slips, bills of lading, and freight manifests for each delivery assignment.
  • Preserved product quality with careful attention to temperature-sensitive items requiring specific handling or storage conditions during transportation.
  • Demonstrated exceptional problem-solving skills when confronted with unexpected challenges during the delivery process, promptly addressing issues to maintain client satisfaction.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.

Education

Bachelor of Science - Business

Paul Quinn College
Dallas, TX

Skills

  • Customer Support
  • Appointment Scheduling
  • Materials Transport
  • City and non-city driving
  • Business Management
  • Punctual and Reliable
  • Inclement weather driving
  • Navigational Systems and GPS
  • Patience and understanding
  • Interpersonal Communication
  • Organizational Skills
  • Bilingual (English, Spanish)

Certification

  • Licensed Class C

Timeline

Driver

DFW Express
05.2022 - Current

Nationwide Delivery Driver

Self-employed
11.2017 - 05.2022

Warehouse, Driver, Customer Service Representative

Winn Meat Co.
05.2000 - 10.2017

Bachelor of Science - Business

Paul Quinn College

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Martin A. Torres