Martica Thomas
Macon,GA
Summary
Insurance professional with proven history of fostering client trust and achieving high sales targets in insurance industry. Recognized for collaborative team efforts and consistently meeting client needs in dynamic environment. Skilled in policy development, client consultation, and strategic planning.
Overview
22
22
years of professional experience
Work History
Insurance Sales Agent
Answer Financial Insurance
10.2023 - Current
- Respond to inbound calls from prospective customers for auto, home and special lines
- Educate customers on insurance policy details such as coverage and pricing
- Prepare and bind quotes through our different carriers
- Effectively problem solve and objection handle to remove barriers from the customer purchasing the policy
- Provide attentive, high energy conversation with customers that show we are actively engaged in finding a policy that best fits each individual's needs
Insurance Sales Agent
Progressive Insurance
06.2019 - 06.2022
- For Auto and Special Lines
- Minimal Supervision
- Inbound/Outbound Calls
- Exceeded Sales Goals monthly
- Follow-up with potential clients
- Multi-tasking using several applications and double monitors
- Skilled using Avaya (soft-phone)
- Followed strict call scripting to meet call quality
Insurance Adjuster/ Claim Reviewer
Asurion
09.2012 - 06.2019
- CSR/W@H inbound Calls/ Filled Insurance Claims for Cell Phone repair/Replacement
- Followed strict call scripting to meet call quality
- Promoted and obtained Adjusters License
- Claims Review and Warranty Dept; Detailed Oriented Job reviewing claims for fraudulent activity/claims
- Received calls for Multiple Lines of Business
- Received escalated calls for unauthorized credit card charges
- Promoted to several positions while there
Sr Salvage Specialist - Total Loss Dept
GEICO
05.2008 - 09.2012
- Inbound/Outbound Calls
- Responsible for Finalizing the Sell of Totaled Vehicles
- Received inbound Calls from Licensed Adjuster for detailed instructions
- Outbound Calls to customers to explain signing either Power of Attorney or Title and what to expect
- Outbound calls to relay adjusters instructions to either Salvage yard/Repair Center
- Issued Checks to Customers for Actual Cash Value of Vehicle
- File Maintenance
- Had to meet phone matrix, closure rates, and call quality
Sales Associate/ Realtor
REMAX Realtors Of Macon
08.2004 - 11.2008
- Deal Negotiation/ Scheduled Showing, Appraisals, Home Inspections, Closings
- Obtained and Promoted Listings
- Presentations / Marketing
- Generated leads by way of passing out cards, door knowing, inbound calls, ads, cold-calling
- Clerical Duties
- Bookkeeping
Education
Life And Health Insurance License - Medical Informatics
Ultimate Medical Academy
Clearwater, FL07-2026
Real Estate Salesperson - Real Estate Agent
Williams Real Estate Academy
Warner Robins, GA08-2004
Dental Assistant - Dental
Medical Academy
Macon, GA08-1999
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Southwest High School
01-1997
Property And Causuality License - Insurance
Pearson Online Academy
Baltimore, MD11-2016
Medical Billing And Coding - Medical Informatics
Ultimate Medical Academy
Clearwater, FL07-2026
Skills
- Customer service
- Insurance sales
- Strong negotiation
- Product knowledge
- Cold calling
- Lead prospecting
- Client retention
- Licensed insurance agent
- Rapport building
- Carrier relations
- Appointment management
- Customer retention
- Email marketing
- Customer needs assessment
- Consultative sales techniques
- Insurance sales strategy
- New policy quotations
- Customer follow-up
Timeline
Insurance Sales Agent
Answer Financial Insurance
10.2023 - Current
Insurance Sales Agent
Progressive Insurance
06.2019 - 06.2022
Insurance Adjuster/ Claim Reviewer
Asurion
09.2012 - 06.2019
Sr Salvage Specialist - Total Loss Dept
GEICO
05.2008 - 09.2012
Sales Associate/ Realtor
REMAX Realtors Of Macon
08.2004 - 11.2008
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Southwest High School
Life And Health Insurance License - Medical Informatics
Ultimate Medical Academy
Real Estate Salesperson - Real Estate Agent
Williams Real Estate Academy
Dental Assistant - Dental
Medical Academy
Property And Causuality License - Insurance
Pearson Online Academy
Medical Billing And Coding - Medical Informatics
Ultimate Medical Academy