Martika Johnson
Anderson,SC
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Business Services Specialist
AnMed Health
06.2025 - Current
- Register patients in the hospital ADT systems by obtaining accurate demographic and insurance information.
- Ensure that appropriate forms are signed and scanned into the electronic medical record system.
- Verify the validity of Outpatient Service Request, if invalid, initiate the necessary steps to obtain a valid order.
- Verify insurance benefits and eligibility using insurance verification software and/or payer websites.
- Verify pre-certification is complete, if required.
- Place an ID band on all patients after confirming the two hospital identifiers: patient name and date of birth.
- Identify any co-pays, deductibles and out-of-pocket amounts, and then initiate up front collections.
- Notify clinical area by phone, fax or by printing Outpatient Service Request to clinical area that the patient has arrived and completed registration.
Phlebotomist
KEDPLASMA
05.2023 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Ensured accurate record-keeping of donation transactions, maintaining up-to-date donor information and financial records.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Improved production efficiency by setting up and maintaining machinery for optimal performance.
- Enhanced workplace safety by performing equipment inspections and adhering to proper procedures.
Customer Service Representative
Alorica
09.2021 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Suture Technician
Arthrex
02.2020 - 08.2021
- Followed the Quality System Requirements to ensure Quality is at the forefront in assembling medical instruments for patient use.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Phlebotomist/ Donor Floor Technician
Immunotek and Ked Plasma
12.2018 - 11.2019
- Performed phlebotomy functions within plasma center
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Machine Operator/ Production
Robert Bosch CO. And HTI
01.2008 - 09.2018
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
Retail Salesperson
Sears & Roebuck CO
08.2004 - 01.2008
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
- Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Minimized loss by diligently monitoring inventory levels and promptly addressing discrepancies.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
Education
Associate of Arts - Business Administration For Human Resources
Strayer University
09.2025
High School Diploma -
Westside High School
05.2008
Skills
- Document Control
- Health and safety compliance
- Office Administration
- Scheduling and Planning
- Professionalism and Ethics
- OSHA Compliance
- Site Inspection and Management
- Multitasking and Organization
- Safety Procedures
- Process Improvement
- Problem-Solving
- Customer Relationship Management
- Supply Ordering
- Relationship Building
- Business Development
- Conflict Resolution
- Customer Service
- Strategic Planning
- Flexibility and Adaptability
Timeline
Business Services Specialist
AnMed Health
06.2025 - Current
Phlebotomist
KEDPLASMA
05.2023 - Current
Customer Service Representative
Alorica
09.2021 - 04.2023
Suture Technician
Arthrex
02.2020 - 08.2021
Phlebotomist/ Donor Floor Technician
Immunotek and Ked Plasma
12.2018 - 11.2019
Machine Operator/ Production
Robert Bosch CO. And HTI
01.2008 - 09.2018
Retail Salesperson
Sears & Roebuck CO
08.2004 - 01.2008
High School Diploma -
Westside High School
Associate of Arts - Business Administration For Human Resources
Strayer University