Stephanie Van Cleef
Renton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Services Specialist
Convergint Technologies LLC
Renton
08.2022 - 02.2023
- Facilitated positive vendor relationships through effective negotiation strategies that secured favorable terms for the company's benefit.
- Enhanced customer satisfaction with efficient communication and problem-solving techniques.
- Increased departmental efficiency by optimizing workflow processes and eliminating redundant tasks.
- Maintained accurate records of company assets and inventory through diligent monitoring and regular audits.
- Coordinated company-wide events and meetings to promote employee engagement and collaboration.
- Provided administrative support for multiple departments, improving overall efficiency in daily tasks.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Office Administrator
Infiniti Window Coverings, LLC
Woodinville
03.2022 - 06.2022
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or double bookings.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Universal Banker Teller
Umpqua Bank
Collage Place
08.2018 - 11.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated effectively with team members to reach branch goals and enhance overall performance levels.
- Developed strong relationships with customers by providing personalized service, leading to increased referrals.
- Resolved customer concerns promptly and professionally, fostering trust in the bank's commitment to quality service.
- Educated customers on various banking options, empowering them to make informed financial decisions.
- Prevented fraudulent activity by diligently verifying customer identification during account openings or changes in personal information.
- Assisted clients with account management tasks, resulting in higher levels of customer loyalty.
- Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
- Handled sensitive customer data securely by adhering strictly to confidentiality policies within the organization.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high volumes of transactions while maintaining exceptional speed and accuracy levels.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Operations Manager
Our Daddy's Customs And Transmission, LLC - Senior Business
Troutdale
09.2007 - 04.2013
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Managed cross-functional teams, ensuring successful project delivery within budget and time constraints.
- Spearheaded the implementation of new software systems to streamline data analysis and decision-making processes.
- Led process improvement initiatives that resulted in increased efficiency and reduced operational expenses.
- Evaluated employee performance regularly through comprehensive reviews, offering constructive feedback on areas needing improvement while celebrating successes achieved together as a team.
- Optimized supply chain management processes resulting in improved order fulfillment times for clients.
- Coordinated efforts among multiple departments to ensure seamless execution of complex projects from inception through completion.
- Negotiated favorable contracts with vendors and suppliers, securing cost savings for the company.
- Conducted thorough market research to identify industry trends and opportunities for growth.
- Oversaw financial management, including budgeting, reporting, and forecasting, to ensure fiscal responsibility and sustainability.
- Developed strategic partnerships with key stakeholders to drive business growth and expansion.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Call Center Customer Service Representative
Verizon
Gladstone
12.1999 - 10.2004
- Customer service
- Call handling and management
- Conflict resolution
- Multitasking
- Time management
- Data entry and management
- Knowledge of CRM software
- Sales and upselling techniques
- Technical troubleshooting
- Billing and payments
- Training new hires
- Keeping ACH down while maintaining awesome quality.
- Continuing education in sales and marketing
Education
High School Diploma -
Battle Ground Highschool
Battle Ground, WASkills
- Operations Management
- Data Analytics
- Human Resources
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Relationship Building
- Customer Relations
- Microsoft Office
- Product Knowledge
- Issue and Complaint Resolution
- Money handling abilities
- Quality Control
- Administrative and Office Support
- Professional telephone demeanor
- Inbound Call Management
- Order Fulfillment
- Policies and Procedures Adherence
- Sales and Upselling
- Medical terminology knowledge
- Product Sales
- Customer Relationship Management (CRM)
- Call Center Operations
- Order Processing
- Sales expertise
- Data Management
- Account Management
- Customer relationship management
- Client retention strategies
- Customer inquiry resolution
- Effective communication
- Problem solving
- Team leadership
- Time management
- Attention to detail
- Complex Problem-solving
- Relationship selling
- Customer engagement
- Excellent communication skills
- Outgoing personality
- Teamwork and collaboration
- Upselling
- POS system operation
- Excellent people skills
- Payment processing
- Reliable and punctual
- Cash handling accuracy
- Verbal/written communication
- Cash register operation
- Money handling
- Fraud detection
- Problem-solving
- Service oriented
- Contract preparation
- Positive and professional
Certification
Professional In Human Resources
Assessments
- Attention to detail, Proficient, 06/01/22
- Call center customer service, Proficient, 12/01/22
- Scheduling, Proficient, 12/01/22
- Food service: Customer situations, Proficient, 06/01/24
- Customer service, Proficient, 08/01/22
- Work style: Reliability, Proficient, 06/01/22
- Customer focus & orientation, Proficient, 08/01/22
Timeline
Business Services Specialist
Convergint Technologies LLC
08.2022 - 02.2023
Front Office Administrator
Infiniti Window Coverings, LLC
03.2022 - 06.2022
Universal Banker Teller
Umpqua Bank
08.2018 - 11.2019
Operations Manager
Our Daddy's Customs And Transmission, LLC - Senior Business
09.2007 - 04.2013
Call Center Customer Service Representative
Verizon
12.1999 - 10.2004
High School Diploma -
Battle Ground Highschool